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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Once I went through the process, I saw how easy it was.
Easy to use.
Easy to apply
Very clearly to understand
Great product to keep your eye on and also rely on for information to
For unemployment benefits my experience was fine. No difficulty in submitting my required information.
It too several tries to have photos of my Driver's License accepted. No explanation of why there was an error was provided
Great experience no problems I am done ok I will do it again
Trial and error with documents
Name issues
Video chat with agent for another verification method
Me gustó la protección que tiene gracias gracias por proteger alas personas como yo es pero todo se resuelva
Easy and fast to do it? And totally confident and secure I really like it takes 10 minutes to do it
It was a horrible experience. I uploaded documents per instructions, but the JPEG's were rejected. I uploaded the exact same JPEG's two and three times later and they were accepted. I was right-ID.me's software was wrong and it was infuriating.
It's a maze of broken links, constantly asking you for more information if you weren't next to your home office with every single piece of information about your place of birth and location you will have no luck getting through and then if you wanna speak to a person they have completely Moved towards "AI" as a cost cutting method and it shows the service is terrible. The connectivity is terrible. The only thing I wanted to do was log into my veterans healthcare website took a total of 2 1/2 hours.
Fue una experiencia muy satisfactoria para lo que yo quería saber
Is very good and they treat you very nice
It was a nice lady who i spoke.
Amables y eficaces la llamada fue atendida de una manera rápida y muy eficiente. El agente que me atendió tiene experiencia en onque hace y fue muy paciente
Wanted to make a purchase giving a government discount, but the timeframe was running out within 24 hours. I needed the ID.me account for verification to receive the discount.
Seguridad Amabilidad estoy muy sastifecha con su atencion
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