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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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ID.me is a perfect way to interact with participating federal agencies. You set up your account with facial recognition and 2 factor verification, signing, and off you go to accomplishing your goal. Right now the IRS is set up on it to make filing taxes easier.
So so had a few problems tried it again second day and it seemed everything worked.
It was easy to use and straightforward. I was able to verify my ID and finish the application that I was doing online.
My interaction with the IDme system was at first very easy, however the further in you went, you experienced it getting harder and more direct questions, and tasks, up to the point I got frustrated, then realized it was the thouroughness that was the cause.
I commend amd recommend the ID.me verification system.
Muy rápido, eficiente y con calidad, bien efectiva, quedé satisfecha con todo el servicio
BEING OUR FIRST TIME DOIND ALL THIS, IT WAS NOT TO SCARY AND BAD. WE WERE EXPLAINED WHAT WAS BEING DONE AND IT MADE IT EASIER FOR US SENIOR PERSONS TO UNDERSTAND MUCH BETTER.
After you sign up and upload your documents and it does you facial recording it gives you an error message and will not allow you to answer the questions, so you don't know where or whom has your documents, personal information and facial recording 🤔 this is not a trust worthy sight.
My experience with ID.me in setting up an account to file a complaint regarding identification theft was very easy. The detailed instructions guided me through the form quite smoothly and I was able to complete the form in a timely manner to submit to the IRS.
Very security and professional. Highly recommend service to everyone.
The experience with ID.ME was very satisfied. It happen in a very timely manner. The agent was kind and spoke clearly
ID.me sets a new standard for convenience and efficiency. With a seamless process, quick results, and a flawless algorithm, it's an incredibly user-friendly service. Highly recommend it to anyone in need of fast, reliable identity verification. Kudos to the team for such a brilliant tool!
My documents were on file and yet, I still had to provide proof via a video chat. That seems like a waste of time and resources?
Once video chat was started, the agent was VERY helpful and VERY patient with me; I was VERY pleased with her professionalism, knowledge, and experience in helping others with similar problems.
Well, honestly, to sign-up for ID.me requires your life's history. However, providing that your personal information continues to remain secure under the present political climate in the country, it makes accessing your information on multiple sites very easy and convenient with using your login information.
Where to start? It actually makes paying taxes online HARDER! It assumes that everyone has a computer with a working camera and a private space to work in. If credit card companies and mortgage companies and literally EVERY other agency with access to my financial data, social security number etc etc is able to verify my identity and provide secure service, why does the IRS need ID Me? And who IS this entity? Are they private? They just showed up one day and now they are the gatekeepers that overcomplicate and create an accessibility issue. Even the TSA let's you opt out of biometric identification at the airport, but you are forced to endure a dystopic labyrinth of bureaucratic baloney with ID.me
I went through all the rigmarole & jumped through all of their ridiculous hoops only to NOT be able to login to ssa.gov after my identity was supposedly successfully verified. MESS.
I waited 30 minutes in the queue, and the agent couldn't give me 30 seconds to fix a setting on my camera. She insisted that we use my phone, and then Zoom, so it's hilarious that this is a security and identification company. Neither worked, so she shunted me back into the queue despite my camera now being perfectly functional. General apathy and rushed speaking didn't do either of us any favors. Why would I believe that these people have my security in mind instead of their daily quota?
Nice and easy steps and follow through was a steady process as well. Would recommend and use again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members