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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I have never heard of this company before I needed some information about previous years taxes. IRS forced me to use them and they asked for an uncomfortable amount of data from me. I don't feel the info I wanted warranted so much effort. Avoid this company if you can.
Extremely difficult to use this site. Had to continuously tried to upload a photo. Then that exact same photo was accepted for times later. Ridiculous and overkill for such a simple site.
The video agent at the end was who completed my experience for me the best ever
I had an easy time with the process and the person I spoke with was very professional and fast.
Invasion of privacy and self, having to video cam with India
It was an excellent experience, very helpful and secure
It was easy and the video call was very helpful and safe
It took a bit longer than expected to go thru the process. As an IT professional, I highly recommend being patient, and setting up strong security for on-line accounts. Hacking is a very real and frequent threat.
It was. Ok. I wouldn't recommend to nobody else who don't have their id or ssi an after the video call i thought i was goin to be done an get to my money by no so i don't recommend i have to do other stuff
This AI is incredible! It explained quantum physics like I was five, drafted a professional email for me, and even helped me plan a workout routine—all in minutes. 50/10 would recommend!.
Good job that was so easy! I'm happy i can do it that I needed
Good person dat answer da phone he has a lot of patience
Mi experiencia con la aplicación IDMe está muy buenas me ayudo hacer la s transmites
At first I had difficulty getting a response. But once I got link for video verification process it became easy, efficient and satisfying. Especially with the agent who assisted me.
I had a little trouble with my connection at first and the agent was very helpful and nice.
The application is down more then operational. Very difficult to use. Microsoft MFA application is a better more stable and useful application. Good Luck if you have to useID.me.
All was clear and understandable except the program fails to tell you that you have a choice of using your smartphone or your personal computer for the video call. So I ended up having both of them on which was quite confusing until I settled on one.
Trying to do what I didn't understand, finally doing it. When a person isn't real knowledgeable about what all can be done on a phone it's completely frustrating. I did get some help by customer support. Even the written instructions are difficult.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members