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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fue muy haber tenido contacto con ustedes fue una experiencia unica
My account was suspended. I now have no way of communicating, with Social Security regarding my retirement. I am 64.
When entering your Social Security number twice, ID. Me will change the format of you Social security number on you first attempt. But your second attempt won't match. ID. Me will then suspend your account " for your safety". You will have no communication with Social Security from then on.
It was so easy for me I took time to answer the questions.
Mi life was previously boring and meaningless. Now it's amazing and fruitful. I can't wait to receive even more emails!
It was really secure and really fast also they was really nice to me
It was difficult to sign in to SSA which i have been using for years and now to took me an additional 30 mins to get onto the site
I was able to log into the IRS. Gov website with ID. Me (a requirement) but then was not recognized by ID. Me as the same person when trying to log into the SSA (using ID. Me as a requirement). I even followed a link to SSA from IRS. Gov (after successfully loging into IRS with ID. Me) and ID. Me didn't recognize me even after successfully entering user name, password, and validation code. The use of today's technology should be better than that. It makes it frustrating when State and Government platforms require the use of ID. Me but thier auto generated support advice doesn't work, it's after hours, and you have to wait till the next day on hold for over 70 minutes to hopefully, get the situation fixed.
Very simple very easy worth the time very helpful great discount discounts. I have not used them yet, but I will be using those great discounts on stuff that are available so give it a try and it's very secure site.
No one has reached out to assist me in unsuspecting my account. I create the account, double check once it is set up, I even save my username and password. But when I go to access the app and get into my account. It locks me out and I cannot get help unlocking the account. This is very frustrating. You can't even get this survey submitted. What the heck is going on her
It was long, tiring, boring! Took to long because it kept resetting! Plus i was told that some people seen me
I At first got a account on the site due to an injury that I had that shattered part of my school and I was just trying to get Disability and housing assistance because I had been through a lost mostly everything. I think started researching and found that there are ways to get grants same service that I was looking into. My dream is always to start a business in my own. I had a lot of setbacks not much money. Some credit cards went through my savings during that time I was able to research like crazy I used to be an eBay and Amazon seller and I was always really good at it and I like it a lot. I tend to get over excited and click on a new page before I researched half of one page and then that thing I knew I have like 50 pages open, but it doesn't work like that and it will kick you off the site try and will question your Authenticity, which is something very good whenever it comes To moving money across the world
The most accessible service for the most part. Submitting necessary information and documentation was not confusing for those with digital awareness.
Todo excelente. Sobran las palabras que mi persona vaya a expones en este recuadro... Gracias
Difficult and tedious to complete. No assurances of data protection.
Well is was promopt very fast I didn't have to wait that long it was a good experience
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members