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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I like the 2 step verification it's very secure with so many scams going around I feel safe with ID me I would recommend to family and friends
I tried to creat an account and kept getting error messages. Virtual assisant no help. No phone number to call for help. In person, with a human, communication has not happened.
I cannot complete creating an ID.me account. I don't know why. I returned to the other open browser tab, per the instructions, it states: "SOMETHING WENT WRONG. We are unable to process your request. We have notified of the problem and will do our best to make sure it doesn't happen again!" I has happened twice. How do I get an account opened?
There was a problem verifying your information
We have been unable to proceed with your request to update multi-factor authentication settings. This may be because you've entered incorrect information or tried too many times.
Please try again later or visit our customer support knowledge base to learn more about updating multi-factor authentication for your ID.me account.
There was a problem signing in
Error code: MFAL01Something went wrong when attempting to deliver the authentication code. Please try again.
If you try again and see this message, please visit our customer support knowledge base. Refer to the above error if contacting customer support.
Very good, helpful, fast, well appreciated thank you ID.me
I ran into a roadblock trying to use LOGIN.gov. I could not get a verification code on my cell phone or use the alternative landline phone. I am not sure why the verification process was so hard to obtain.
Terrible. I need to access my IRS account because I'm overseas and my account is suspended. Horrible experience.
Ha I cannot get benefits because the state if Virginia was stupid enough to give you a contract
As far as I've seen, this app is the best in terms of experience.
It very nice but it takes you for some times to wait but it faster and the agent are really nice and I really trust this.
VERY FRUSTRATING and questionable security when my initial experience resulted in being told I already had an account when I did not. Impossible to ever reach a person regarding this with multiple email screens that did not allow you to proceed without picking a situation that was not your situation with no "other" as a choice and no one ever respondeed to the emails. THIS IS CLEARLY AN EXPERIENCE TO AVOID
Muy buena a tienden muy bien te ayudan en todo son muy amables buen trato
Taking the picture of my id was not possible. I tried several different ways to position my IID and my phone. None of them were acceptable to the system. There are many Veterans who, like me, are older. We have used computer systems for years. However, everything keeps changing. If you want all Veterans to have access to your system you should be taking that into account. We are not dumb, but perhaps out of practice or have not kept up to date. Your new system is not user friendly. It took me two trips to the VA to get access to and that was with help from their staff. This does not include all the time my family and I worked to finally get access.
IDme is the worst thing ever. Bunch of baloney dreamt up by bureaucrats. Waste of time. Privacy invading nonsense. Worst system ever.
Having a video call was so easy and comfortable it took about 30 seconds to truly verify who I was because even with all the other options I didn't have any of them which was upsetting until the video call because they can verify in person without going all the way down to the IRS thank you ID.me
Impeccable I really needed this to help me out with my stimulus check so as soon as possible I would appreciate it if I could get all of this stuff processed the IRS can approve me to send me my checks thank you so very much and God bless you guys
The questions are easy, they use 3 documents and have a good list to choose from.
Take pictures of the docs, front and back and have them on your computer.
The video caller helps make sure they can read your documents.
Fue muy buena respuesta y resolví mi problema me atención también
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members