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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This site was something I feel like I can learn to navigate better over time.
This service has gotten better. The customer service was already great, but now it is outstanding and so are the agents. I am still satisfied using ID me.
Easy to use with clear directions. Just make sure you have all documents at hand to make the process simple and smooth as possible.
I love the person who i talk to great people and he was very nice and helpful and if i had to do it again I will
Although the young lady I had spoken to looked like she was having a rough day she remained cool, calm, and collected. Very professional (maybe a little too professional). Quick and efficient verification process.
My experience was grate, quality, easy, and it was nit even a hassle
Very well explained with little complications and easy done. I like how it not data reachable. Just very satisfying all the way round.
Their service is the best, i was happy. If you have any problem call them and they will help you. They are good.
Sloppily written site that had to have multiple retries to get some things to work. Documents were approved as soon as they finally actually uploaded.
I sincerely hope that the security team has no overlap with the website team because, if it does, I'm sure my data was stolen in the first five minutes.
Very satisfied went through all steps nd organized nd very understanding
Muy satisfecho con todoas las experiencia vividaa en este proceso
Muy interesante y satisfecha, buen servicio, total paciencia en todo el proceso para cualquier gestión.
Mi experiencia fue maravillosa se los recomiendo, muy buen trato y para las personas que no hablen inglés les ponen un representante muy contenta con su ayuda
The application is very finicky about the photos of the documents and selfies. It took many attempts and a new license before success. There is no 24/7 support.
ID me makes getting log on to my various site very easy, and so far very responsive.
Excelente aplicación y muy buena seguridad ante nuestros documentos q depositamos ay.
It is very terrible for my experience to use ID. Me because I spent two days trying to provide my address of my home country and upload my passport. However, I failed over and over. The information is very important because SSA needs to verify me, a non-Citizen Alien in the future.
Please help me solve the issue ASAP.
I made mistake on id. Me which suspended me. I need help correcting it
Unsatisfied displeased unhappy pissed off these online sites is not a good way to review anything
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members