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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Took me all afternoon to get on IRS. Gov to do the business I needed to finish. This program was completely in the way. I would not be using it except it is required for actions I need to take with the IRS. Otherwise, I would not touch it again.
A very good experience;
Great for the tech-savy person;
The Id. Me team will assist the not- so-tech Davy as wekll
Guy patiently transfered me into a zoom call even though we were having technical issues on my end
Extremely easy to complete for great security! We have been concerned about personal information especially with our tax information. ID. Me provides us with confidence that all of our personal info will be and stay safe.
The uploading of photos and producing video selfies resulted with extensive errors which took about 3 hours to deal with. The worst part was not receiving any feedback on why the errors were resulting. It would just lock up without any reason and then I would have to start over every time. It seemed as if they were sending copies of my data overseas and then they would comeback and tell me that I had to restart the process.
Awesome experience, would highly recommend. Very secure with your identity. Thank you
ID. Me is a good verification service to help keep your documents and data secure. The documentation process was streamlined and very clear. Great customer service on the video call.
Used ID. Me first time verify my identity. It was easy to use and seamless uploading proof of identity. Use it don't be afraid of it.
I have tried for over a month trying to get thru Roy, ID. Me, and understanding what he was telling me very confusing. Finally a support Agent helped me. Went on today and did it the 1st time thru
Muy buena megusto la esperiensa por ser mi primera ves usandolo
Great experience, quick answer, easy site to get information.
It was fairly fast and effective it didn't take long before I could access DOL and finish application.
Had to give it a few test runs but overall it work out.
I first used id. Me with DEpartment of motor vehicles. Didn't use it for a while oh and unemployment online services, skeptical at first because I used tee we o emails but once I was able to provide a valid real id I was able to retrieve and update first account. Id. Me also has quick live selfie video to verify account connects you to most important functions. It's great
Perfecta, fue rápida y sin contratiempos y no tuve que moverme de mi casa!
The Video Call Representative was friendly and kind and explained everything so well. Thank you for the service. It helped so much!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members