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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Does not work! Nothing I ever submit can be verified. Nothing! And I love when my phone number can't be verified and they say to 'use another number' like who has multiple phones/numbers?
And it should be able to be verified since it's my phone that I pay the bill on!
Since using ID.me for military service verification, I have been getting spammed into oblivion with offers from spammers who got my info from ID.me. Do not recommend
Because it's secure. It saves time signing on and you can access your account information. It makes it easy to send and receive messages and get information securely too.
I had used ID Me some time back to verify my identity in order to access SSA. In signing back in his time, I thought I had to use the alternate method offered for verification. After numerous attempts it never did work. I spotted the availability of Id Me and tried it. Worked like a charm and I amm comnfident that my data is safe.
I have had a great easy access and interactive experience using this site, I highly recommend you all to get acquainted with this platform
I like the fact things like this was created so I to can have control over my information it's important we as consumers know what's going on then it teaches us how to navigate a computer on line services. Thank you
The ID.me agents did a great job at making me feel at ease. My agent walked me through the process step by step and answered any questions I had. I was stressed out because I spent 2 days trying to verify my identity and kept getting rejected, and the ID. M e agent helped me verify myself in 20 minutes.
I registered for id.me to obtain my TOTAL CONTRIBUTIONS LIFETIME to my SS number. Although there are plenty of benefit and services provided by SS(return of my contribution to me), I am unable to find the total I have invested in that system lifetime. Where is the transparency there?
I am not technologically inclined so even some of the directions were hard to follow. I had a very dear friend help me through the process both on the phone and through texting. If it wasn't for his time and patience, I might never have completed it. The purpose of the program is admirable. Believe the process has to be simplified.
My first time getting ID.me'd was not simple. That was a few years back, but I managed to clear the hurdles after sticking with it. Recently I had to jump through some hoops because I hadn't signed in for a year or so. Whoever is in charge of updating more efficient tech is managing well because this recent session went very smoothly. I only respond here to assure anyone who is curious that ID.me is basically essential, especially for government interactions over the web. It's stillm a giant octopus, but ID.me is good at singling out the tentacles.
More and more, day by day, we need to identify yourself for one reason of another. My latest need was obtaining volunteering clearance. I did not have to go search for documents or upload my passport, my license etc. IDme allows you to feel more secure that your dining l documents and private information isn't saved in many different locations.
I've tried since March to renew my ss card for last name change. MULTIPLE times I've been denied because my address isn't "verified" yet it's on usps, ups, Google Maps, within city limits. It's frustrating, annoying, they recommend other sites that don't work.
I did not really understand what this was for or why I had to do it to apply online for SC Medicaid. Whatever happened to being able to talk to a live person at these agencies? All I could ever get was a full mailbox not accepting any more messages.
Had a lot of trouble signing into ID me. I finally was able to when I added their email to my email list. Be sure to do that if you are not receiving the email from them with the code. It will save you a lot of time and a headache!
It is a site you can trust!
I needed to log onto my irs account it was easy to do with id me. I also have used it for access to my Social Security account. No complicated form to fill out on or info will not be used by advertisers. No f.ees to pay. Sweet, simple, secure, and im relatively comfortable my info will not be hacked.
ID.me has questionable privacy policies, and questionable behaviors that make you wonder if they conform to their policies. I only used them after being forced to do so.
The video confirmation of my identity went well and the agent was both polite and effective. My issues are with the company's use of my data after they captured it. I have no sense of trust.
Although your account can be suspended for absolutely no apparent reason, Once all the hurdles are cleared the site is quite useful.
So far so good. I am at early stages of completing NACA forms on the portal. So, my experience on which my review is based is very limited. I may have to fill this form after I complete the process and learn more about it.
The process to ensure that my ID was secure was easy. They asked for information that would probably be difficult for someone other than me would have a very difficult time providing.
Experience was somewhat difficult, was not too bad, but identifying yourself in the process in uploading photographs license and video sharing can be somewhat challenging to be on point that it may go through
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members