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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was able to log into the website with ease after not logging in for quite a while. Allowed me to finish the task at hand. It was fantastic!
I had an ID.me account and then it was gone and I had to reverify my identity. Uploading the pics was not fun. The software kept rejecting the photos without telling me why. The video selfie was the same. Once it accepted the photos and video, the process was a breeze.
In 1976, I honorably retired from the military, receiving medal and award. Unable to find my DD214 form, I applied for a copy. The process of creating an account and submitting the application was extremely difficult and complicated for me. Fortunately, my wife helped me.
I would have given no stars, but it wouldn't let me. I've received over fifty refunds and never had to wait seven months (and counting) to get my refund.
ID me is a blatant grab of information red their terms of service and look at the cookies that track you. There couldn't be a more blatant tracking and information grab as far as I'm concerned. In order to apply for financial aid ID me was jammed down my throat.
I don't trust this company nor should you again red their terms of service and what they're gonna do with your photographs and the video they take of your face. It is likely that I will spend a lot of time trying to get my information removed from ID.me
The ID.me service is fast and efficient. The only downside side in my experience was that the automatic photo snap without warning and no options to review or try again was frustrating!
I was having to basically start over as I had an account but had not changed my phone number. I had to verify who I was before I could get in and change the number so it could sent codes where I could get them. I had a little problem but nothing major.
ID.gov / ID.me
Gives the patriot the confidence they are on a legit site for their needs, and or ability to achieve it!
In return, gives thee company it's reputation for being loyal, having integrity, and will complete request in a timely manner and follow through with said task!
This women was so kind that our coversation lasted 5 minutes and I was approve after changing my number. I thought I was completly locked out of my ss income check page. If it was not for id.me I would be lost to password reset.
I had tried another option but I seemed to go in circles. This seemed to be the same until I was able to do a short video call and it was very easy to get verified
Struggled with the SS site for 3 months with no assistance or direction after already using for 6 years. Making changes due to new phone number & email was a nightmare. Not with ID.me done in under half an hour, what a relief
Have been seeking answers to questions of health benefits and in-home help from several areas without any acceptable results. Finally getting an appointment for evaluation and results for improving health and every day activities. Looking forward to being able to live each day with more strength, stamina and purpose. Waiting for doctor visit.
The site has been consistent with effecting upgrades that enhance the user experience while increasing the level of security beyond 6th 909^
Had an acct several years, all good. Got me in where I needed to be.
Then a new phone 18 mo ago. At change-over, several security sites got messed up somehow?
I tried but got frustrated, aggrivated, just forgot about no access with ID.me and went on.
Lately several govt sites increased security and access, so coast time was about up.
I called ID.me, asked for help to a fix. The Kady was real nice, very good, got me established in short order. Now have all needed access back and intact!
They'll benefit you too, for sure
Totally the best way to get access veterans benefits and programs that affects some of my life in some form or fashion. Definitely a great tool to have.
Spent hours trying to find help other than the stupid AI helper they have. You might search forever trying to find a number or email to get in touch with someone to help. I spent about half a day trying to find someone to help with my issue. It was only after I emailed "Pissed Customer" did someone from ID.me contact me by email, he was able to fix the issue in just a short time..
I am always skeptical of providing personal information online. However, I eventually felt more comfortable with the process as I maneuver through.
Make more believes. I am so happy for this new experience. I understood how to do that, but I believe I can when I try and some one helps me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members