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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Please and thank you make sure you have internet connection. I was asked to input a 6 - digit code for my email and phone to verify my ID. I waited, received, and input the codes for both. So far, so good. At the bottom of the screen, There' s a box with three choices on selecting a fruit/vegetable to prove that you're not a robot. I selected celery (the other two choices were wrong). Pressed continue. Apparently, that was the wrong answer, and the system reset itself, changing the 6 digit pins it asked you to enter to verify your email and phone. It also changed the question and choices to prove you're not a robot. I tried 2 - 3 times, got frustrated, and gave up.
I have used ID. Me when required to verify my retirement from the National Guard.
Using ID. Me is required when registration for military discounts.
My experience with ID. Me was good, I felt very safe and secure. Submitting my documents, doing the biometrics were easy steps to follow.
Great thanks.
They helped me to do my taxes. They were quick to deliver the services they promised to provide. They have great customer service skills.
Very nice experience, i like all the proces, was really fast and easy, every thing was so undertand, i recomender this ID. Me for every body for make the regist easy everyday in all the moment in you live
It only took a few minutes and was really easy. I used it to confirm my ID to the IRS, which used to be a horrible and time-consuming experience. ID me is a tremendous improvement over the old way of providing information.
Fue interesante porque no pensé q avia que pasar por todo eso y hay q ser tolerante y tener tiempo para todo este proceso les recomiendo que sea en la tarde después q salgan de trabajar porque en el trabajo no creo que lo puedan hacer
Muy buena atencion me ayudaron con el idioma, el contenido fue entendible me aclararon cada punto que debia hacer para que todo estubiera en orden y el proceso saliera bien
Satisfecho por la experiencia me senti cómodo mientras realizo mi identificación todo fue un éxito recomendado
There were numerous steps to the verification process to access some tax forms. I was doing all this on my i iPhone. I don't have access to my computer, my hands shake, and I don't understand how to return to my open browser. Which was the final command. I had a spasm right then too and there were no second chances to fix anything. No arrows along the way. That means no feedback as you enter information. I never did get through. Very frustrating process for an oldster.
Muy bueno, 100% recomendada los agentes son muy amables y atentos explican con claridad muchas gracias
The process of being verified is important, but the wait time was ridiculous. I was shown on my screen that my wait time was 27 minutes and it ended up a 45 minute process. The agent doing the video call was absolutely professional, knowledgeable, and very helpful. If all agents were like her we would all be happy!
Software malfunctions blamed on customer.
I do not appreciate a 3rd party processor demanding my personal data because some private company won a government contract. Interacting with the IRS is not exactly optional.
I was able to set up my accounts quickly, instructions were clear and easy to understand. I got my texts quickly too, this helps to log in faster.
Eze. And great, It doesn't take to long to do all the steps. It seems to be a very secure system. I really recommend
Interview and all the formalities were satisfied I am fully satisfied. Very good experience. There was no trouble during throughout the interview.
Fue de lo máximo muy rápido este proceso y eficaz muy seguro. Espero que esta reseña los ayude. A verificar bien su identificación bendiciones
My general experience was very good all the process was quick easy I instituted, The worker was very attentive at all times, having the facility to speak in English and Spanish.
My experience was easy and secure. It will make it easier to use in the future with U.S. government forms.
Stay away if you can. Their technology is weak. They will likely leak your info later. They can't even figure out how to send an email and blame the customer when they can't.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members