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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Having all of your log in information saved is the easiest and best way to get into government sites you hardly use. Before this it was a grueling process since I only log once a year at most and never remembered my credentials.
ID. Me leads you through the steps necessary to register in simple and easy steps. A very good example of the "KISS" principle.
Verification process took over 40 attempts. Would not give video call, self verification would not work. Logged out every time I clicked on any link anywhere.
I did not have to go in the social security office administration due to having to make an appointment. I was able to set up this account with no problems and access to information I need for my housing I am very pleased with this service
I needed ID. ME to access the IRS as my Identity was stolen by someone filing Tax Refund in my old married name. Now I can see and the IRS can see that she's an Identity Theif. We hope she does it again NOW because it's tax time and the IRS will GET HER. The IRS determined my Identity was stolen after investigating. Now I can stay on top of it. Thank you so much.
He was very helpful verifying my identity in a timely manner. I would tell everyone about this experience.
No stalling of we communicated. I am deaf. Impressed by his professional willingness. Wrote papers on show video call changed to text-communcation which was amazing.
It only took a few minutes, and had easy to follow instructions. You just need your government issued I D and your smart phone.
At first I was nervous to try it but now I'm glad I did
El asesor fue muy preciso y profesional he amable al momento de brindar la información que, yo necesitaba, fue de mucha ayuda para mí
The service was excellent and very direct simple as the reason of me using this service is complicated and frustrating as it is.
All I can say is, I want to give thanks for the available discounts provided to first responders. I appreciate it.
I'm not used to uploading documents or video calls. There was definitely a learning curve. Fortunately it was possible to attemp everything several times.
Cannot log in because of duplicate emails. The system will not let me remove one email. It asked to change but still not allow any changes.
Great very fast and interactive I would recommend it to a friend or loved ones every step was easy Claire, I understand
The Customer Service was great helpful an understanding. I would recommend this serving to other's if asked.
They lead me very nicely It was trustful
But i hope o dont need to doit again
Specially 24/7 is very nice i only wait like 1 minute to get connected with a live person
Had trouble signing in. ID. Me Blocked me from their site due too many attempts. In one instance I was advised not to use VPN next I was told to use VPN then I finally used TOR. Many tries on many devices. I think that I am still blocked on some browsers but not sure as I've not tried them.
Got in and filed my taxes, and it was amazing. The agent was very helpful and supportive. I'm glad the location was with in reasonable distance.
Uploading and verify documents very difficult; had to restart the process several times. Overall, establishing the account was extremely challenging but well worth it in the end. I feel this. Id account will be a more secure platform than the various others previously used.
Not successful after many hours with three of stAff with all sincerity attempting to get me set up. Now my primary care doctor was forced to place my CT SCAN results in the mail after which I have too physical deliver to an oncologist for a third party evaluation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members