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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Seguridad y protección de los datos personales además de atención muy profesional.
I'm not sure what to say, I Was getting a little nervous about all my info I had to put in and do with the Photo to put in. I was wondering If I was doing the right thing, but I Also thought I was getting a number to use?
The process is lengthy. It is cumbersome, can be a bit confusing. The selfie was ridiculous and I never was successful. Had to go back a few times then data was lost. However once you get through it it is worthwhile to have this available.
Seemingly very secure as I had to provide so much documentation, but after creating the account and submitting multiple images, I couldn't find the info I wanted. Very frustrating, as I have been locked out of my login.gov account because they no longer recognize the phone number I have had for 20 years.
Very difficult. Unable to identify my driver's license from Alabama that I have held for 6 years. Unable to verify a face scan. Unable to verify my address that I have held for 6 years
IF YOU ARE VERIFYING YOUR IDENTITY WITHOUT A DRIVER'S LICENSE I'D HEAVILY SUGGEST GOING ELSEWHERE. The process of using ID.me with other forms of verification was an absolute struggle. Despite multiple attempts with two different forms of identification (state ID, Passport) led to an error screen no matter how clear and accurate the photos were to the website's requirements. Upon reaching the error page, the website asks for you to join a video call and provide a drivers license despite being marketed as the verification option for those without a driver's license on my college's website. After proceeding, the wait time on the video call was obscene and flippant, starting at 20 minutes and having its timer reset after 12 minutes elapsed. Overall wait time 33 minutes. The only positive I can say about the website regards its employees, for once the video call began service was swift and helpful.
It was a great experience to open ID.me, a very easy process. I feel my information is secure now and I can access to government & state easily.
It took almost 2 years to finally get the program to accept my credentials. Then it will not accept my login credentials when I try to access My.VA.gov. During those 2 years it has received my information at least 6-10 times and doesn't seem to be able to store that information and I have no idea where that informatio has gone to. Possibility sold to some data base for business or scammers.
Process was intuitive and video verification process is easy. ID.me also kept me informed along th process on expectations and ext steps.
After completing the all process of ID Verification successfully I was never able to login to SSA.
Always getting error "There has been an unexpected system error."
I was trying to renew my ptin number. I kept trying to upload my license on my I phone. I tried many times
To upload but was unsuccessful. I finally got someone to help me with the upload.
My idme experience went smoothly altho.ugh it is very time consuming other than that it wasn't to hard to register an account with them.The only problem I had was the wait for an agent to get on line for verification purposes.
Muy bueno el proceso se puede aser muy rápido
I'm not so computer savvy so I was struggling a bit but with her help she put me at ease and we finished the process. I was so relieved that the process was completed and it was successfully done.
My call rep was fantastic she was helpful and as a inbound call rep myself she was fantastic thank you for your help and asst. I was extremely satisfied with my service
Living overseas can make accessing certain information very challenging. But ID.me was very easy and helpful to use. Even the video call for ID verification was very efficient and the lawyer helpful.
Fue rapida y factible gracias buena atención y cordialidad
I spent an hour trying to get an IP pin and here I am the next day still without one. After doing everything I got a screen saying something went wrong and even now, when I try to log in that screen comes up and I'm not allowed to access the site. It only got a star because it wouldn't allow my feedback without at least one, I prefer it not have the one star.
Very satisfied with the overall results and process I do understand the need to protect privacy and security of documents proving who you are to prevent fraud.
I spent a lot of time online trying to set up an account. I kept hitting roadblocks & was getting frustrated.
The live agent is the way to go! Very little wait time and the agent was patient & walked me threw each step, until I was set up.
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