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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I first tried ID.me several years ago. I could not get an answer of why my documents didn't work or why they could not verify who I was. I had to return to ID.me to complete a government ID. It took over an hour to just chat with a person and get some help. It then took another half hour to get completed. This is a sad situation when an organization like this can capture your needs to make a living and be so inept when things go wrong.
Neutral experience didn't like it or dislike it. It just had a lot of steps to get into the system so you can access the information that you're looking for.
I had difficulty verifying my ID through ID Me. It took me several tries before I could finally get my ID verified. I received confusing reasons as to the reasons why my ID was not identified. One of the most confusing was that ID Me simply didn't have my personal information in their records - which could not have been true since I had created an account with my accurate personal information. Also, I had a lot of difficulty with the selfie photo because the software program ID Me uses creates a confusing array of graphics which caused me to be unable to accurately focus my cell phone camera. I would advise anyone to use extreme caution when trying to get their ID verified with ID Me. I would tell others to expect multiple failed attempts, which could be frustrating and even prevent them from accessing vital and important information they might need in order to be able to apply for other benefits.
You must be sure to have your grandkids to help you since you will need to know how to do multiple things and download pictures and send and then also deal with what they want on your computer. My grandkid got a little frustrated too with the ordeal.
It was super easy to make an account and I love all the different security options there are and I like how it shows which ones were more secure than the others. I would definitely recommend my friends and family to use ID.me
System is not user friendly with lots of effort required with tech support to complete simple tasks. Need to start over and engage with a professional usability lab with different types of mobile phones. Until then, it will be a bad experience for anyone that has a secure/safe device.
The site is very "User Friendly"with simple directions to follow. Once verified, I can use it to log in other sites without having to go through a process again to get full verification.
I wish I had known about this service a year ago, it helped me accomplish something that I just couldn't figure out on my own, I'm not very tech savvy. 😸
It is required of me to use this program. And to log in regularly. That said it appears to be sound and safe. Until it isn't. That said I have been using for 2 years. And have had no problems.
I would like to find out why my account transcripts is still incomplete, in fact I have transmitted all documents to IRS and Internal Revenue Service Account Transcript done on 09-01-2025 could show that. I do hope you can give me an answer. Many thanks! I need it for my next year medical insurance.
I love ID Me. I only had to verify my identity one time years ago, and I'm still able to securely log into the platforms I want to with no problems.
I was originally denied by Login.gov. If it weren't for the ID.me process and the human element it provides I would not have had access to SSA online and don't know how I would have ever been able to gain access.
My ID wasn't getting set up properly and after forty five minutes waiting, the person in chat determined that it was my fault and my system's fault and they wouldn't help me fix it.
My experience was really smooth and surprisingly calming. The steps were easy to follow, and I liked how everything was explained clearly so I never felt confused. It made something that could have been stressful feel simple and secure. I appreciate how supported I felt through the entire process. Overall, it was a really positive experience. 🌷
Trying to get new job at Chickie and Pete's at Tropicana Atlantic City but needed an updated social security card, mine was an old copy. Took me less then 5 minutes to get done online using idme. I got the job!
Fue una buena experiencia, aunque no supe porque suspendieron mi cuenta y tuve que enviar varios correos una y otra vez para poder reactivarla. Pero despues para la verificación todo fue facil y rapido, no fue complicado entender los pasos a seguir, ni tampoco lo que debía hacer.
Easy to setup account, email and password. Selfie video never worked. Customer service had download ZOOM so we can do a video zoom call.
And id.me when using it to Put in my order flashed for a sec and disappeared.
Revelation 13:11-18
King James Version
11 And I beheld another beast coming up out of the earth; and he had two horns like a lamb, and he spake as a dragon.
12 And he exerciseth all the power of the first beast before him, and causeth the earth and them which dwell therein to worship the first beast, whose deadly wound was healed.
13 And he doeth great wonders, so that he maketh fire come down from heaven on the earth in the sight of men,
14 And deceiveth them that dwell on the earth by the means of those miracles which he had power to do in the sight of the beast; saying to them that dwell on the earth, that they should make an image to the beast, which had the wound by a sword, and did live.
15 And he had power to give life unto the image of the beast, that the image of the beast should both speak, and cause that as many as would not worship the image of the beast should be killed.
16 And he causeth all, both small and great, rich and poor, free and bond, to receive a mark in their right hand, or in their foreheads:
17 And that no man might buy or sell, save he that had the mark, or the name of the beast, or the number of his name.
18 Here is wisdom. Let him that hath understanding count the number of the beast: for it is the number of a man; and his number is Six hundred threescore and six.
While I am not savy to all of the new technology, I hung in there and got it done. It was worth it because I saved almost $60 on a desktop computer purchase.
Starting from the very beginning. It was straightforward, simple, and with no unnecessary extras nonsense. The longest part of the entire process was uploading ID pictures. And thats due to AT&T. Not ID.ME. Verification of my documents took maybe 2 or 3 mins.
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