From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Great business and packaging for the item and return the money to the bank account I will be sending you the best way to get the money for the item.
The staff is kind, I don't English, the staff patiently turned three times to help me find a staff member who can communicate with language, she is very good, I am very satisfied and thankful
ID. Me help documents are useful guides. It is best to study them first and prepare. They help in navigating through the process, as well as help in keeping the necessary documents ready. The system is well designed, and the agent is friendly and professional. Most importantly, it supports people living outside the US.
Very easy, help me complete my verification very fast
Just go to ID. Me, follow the easy process to validate your cred's and you're several steps ahead of some important website sign-in's. Easy to use, crops up when you approach a website that ID. Me works with. Give it a try!
My overall experience was simple, easy and quick. The agent helped me verify myself without having to do much at all.
Excelente muy agradecida con su servicio se lo recomendaría a amigos sin duda🥰👍🏽
Worst experience I have ever had. The site just runs you in circles. I'm totally exhausted and totally disgusted.
The agency was so professional in took the time to explain what i didn't understand and made sure I got to all the right websites they were courtesy and I would recommend all of my friends or relatives to contact them for help or advice
It was very good and to the point. No extra no less. Enjoyed using it.
Buena experiencia excelente servicio todo muy claro
Though the steps may seem awkward at first, once into the process, you will find it goes quite easily. The end result is worth your time and efforts.
Great and easy experience and I will tell my friends and family
Mi esperiencia fue genial. Pues el agente que me atendio fue gentil, muy buena forma, paciencia y preciso. Lo mejor de lo mejor
Todo muy fácil y rápido de usar esta plataforma, la recomendaría a amigos y familiares que usen esta plataforma
I trusted the site with VERY personal info that no one should give out. But, for the IDme site to ask if it was ok with me to give my info to other companies made realize that this site can not be trusted.
Muy buena aplicación me la recomendó un amigo y la estoy usando
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members