From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
It's something reliable that one doesn't have to worry about
It was hard to hear me but they still understood me and helped me through it
It was very quick they are nice helpful and understanding I really appreciate
Tried to get a discount from Rayban but no avail. Hope i can get a discount
I really enjoyed the easy and quick experience of using ID. Me as an identity verifier. The video call was successful and I could see and hear her well. The instructions were explained well and clearly and she smiled alot. I really didn't expect it to go so well, let alone so quickly! I've already recommended you to friends! Thank you
I've been use ID me for at least a few years now, it was easy to set up and it's easy to use, and your personal data is safe.
Excellent service they help me so much. They're so attentive and polite
Point blank… IT makes login so much easier. I've been for god knows how long but I love it and it's made my veteran life so much easier at remembering things like passwords.
Very helpful and professional. Everything went well and smooth
ID. Me is very easy to use. The instructions are pretty clear and help is available if needed.
La atención fue muy buena y estoy muy satisfecha con el servicio que brindan
I logged jn gave the requested info. It was that easy.
Bueno la experiencias por primera vez fue lo mejor del todo el personal fue amable
I needed to gather some information, but I did not want to create a new account to do so.
It was relatively easy to register even for me a pensioner with fairly average computer skills.
Great business and packaging for the item and return the money to the bank account I will be sending you the best way to get the money for the item.
The staff is kind, I don't English, the staff patiently turned three times to help me find a staff member who can communicate with language, she is very good, I am very satisfied and thankful
ID. Me help documents are useful guides. It is best to study them first and prepare. They help in navigating through the process, as well as help in keeping the necessary documents ready. The system is well designed, and the agent is friendly and professional. Most importantly, it supports people living outside the US.
Very easy, help me complete my verification very fast
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members