From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Great and easy experience and I will tell my friends and family
Mi esperiencia fue genial. Pues el agente que me atendio fue gentil, muy buena forma, paciencia y preciso. Lo mejor de lo mejor
Todo muy fácil y rápido de usar esta plataforma, la recomendaría a amigos y familiares que usen esta plataforma
I trusted the site with VERY personal info that no one should give out. But, for the IDme site to ask if it was ok with me to give my info to other companies made realize that this site can not be trusted.
Muy buena aplicación me la recomendó un amigo y la estoy usando
I was ready to e-file my income taxes but I could not find my last years income tax return. After frantically searching, I tried online. ID. Me was very easy to use! I got the info. So easy; I was shocked! Takes only minutes to upload drivers license and then Upload a selfie. Thank you for making this an easy process.
Got through fast with no hassles and was able to confirm everything I needed
It is the fastest of all log in systems i ahave used to get in to the VA system in whole. So many log in types there. And this is the only one which works. And i have been logging in with all of them at one time or another. But they all went weird. And i have to revalidate everything. At varous levels.
So somehow this one still remembers me..
None, my interest is there but had not got the time to proceed
This moment is now established, again Thank you
A nice way to get through the weeds online for sites that require ID verification for good reason.
Tuve problemas con la video llamada pero es rápido el servicio.
Of you can turn on a computer the will almost do it for you
Thanks very much
Excellent attention and good customer service
Everything was explained very well. Was able to follow instructions without any issues. The only problem I have was taking the selfie in the designated place. Tried several times and never succeeded. However an agent that a video call and gave me the okay.
The whole experience was easy, the site was helpful and informative. Thank you
ID me is a great way to log into secure and sensitive accounts.
Had a very difficult time with uploading, as their site was extremely slow.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members