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ID.me

id.me
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Overview

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,362
value
1,109
shipping
607
returns
597
quality
1,090
This company does not typically respond to reviews
+327
How would you rate ID.me?
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Texas
1 review
0 helpful votes
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Salesforce
June 12, 2025

After completing everything I received this message from Salesforce telling who I don't even recognize. "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."

Date of experience: June 2, 2025
Wisconsin
1 review
0 helpful votes
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Very user-friendly and quick
June 12, 2025

This was actually very simple to use. The process is very user-friendly. I had been worried it would be complicated, but it took me less than 15 minutes and I didn't encounter any issues or confusion.

Date of experience: June 2, 2025
New York
1 review
0 helpful votes
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Easier than I thought
June 3, 2025

Signing up for ID.me was a breeze, very easy & simple. Once I finished the last step it connected me immediately to my SS account which had been locked out my reach for months due to an error with my login credentials.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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My experience with ID.me
June 16, 2025

Although it took a long time to gather up the information required I am so certain that this experience will pay off to events in my education and other dreams. With the system put in place I am confident security of ID.me

Date of experience: June 6, 2025
Colorado
1 review
0 helpful votes
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Most secure with the least hassle!
June 16, 2025

I appreciate having a secure intermediary service like ID Me verify identity before granting you access to websites that store and maintain some of your most sensitive, critical information. The service makes good use of technology already in your possession (computer camera, cellphone) to swiftly but thoroughly vet you and send you on your way to do your intended business. Well done, ID Me.

Date of experience: June 6, 2025
New Jersey
1 review
0 helpful votes
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Frustrating to the point of creating tears! Too much time in my day was spend trying to get established and verified so I could tend to state business but roadblocks were put up left and right. Such a horror!

Date of experience: May 18, 2025
Arizona
1 review
0 helpful votes
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ID.me experience
May 27, 2025

Excellent. After numerous failed attempts to use login.gov for my SSA account, I tried ID.me and was done in 10 minutes. Login.gov gave me "try again later " 3 times, and " lost connection" twice over the course of 3 days.

Date of experience: May 17, 2025
Washington
1 review
0 helpful votes
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Uncle Sam is on Board!
May 28, 2025

I'm an old Vietnam Veteran... and this Old Dog managed to learn a new trick kind of thing. I hope that order like myself can get on board and find for themselves how easy it is to make contact with the VA. I hope that our government continue's to make it even more user friendly. Sincerely, R. Gonzales

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
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You want to login, but wait. The ignorant company you want to interact with uses ID.me! Congratulations, now login will always be slow, require a second device, and make you feel like you live in a prison. Yay! It's also discriminatory against disabled people by requiring a mobile device. But they don't care. I told them this over a year ago, and they are indifferent to the needs of people with physical disabilities.

Date of experience: June 6, 2025
Washington
1 review
0 helpful votes
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ID ME Video verification
June 9, 2025

Sasha was a excellent help and knows her job clearly thank you Sasha for making this experience delightful and stress free. I appreciate your hard work and dedication to helping us veterans. Job well done

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Convenient
May 26, 2025

Another layer of personal I.D. Protection and ultimately a fantastic convenience. With fraud rife with dark web characters sharing your personal information and local and international hackers stealing your assets - we are absolutely vulnerable to the unknown with little resources to solve it. I have been hacked a few times. I sleep better knowing that it is harder for the bad guy to get your information. ID.me shuts you out of your account if you mess up your password too many times. So! The bad guy stands no chance!

Date of experience: May 15, 2025
Maryland
1 review
0 helpful votes
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Loving Personal Recresitional Allignment
May 27, 2025

It was easy and informative to re gain and learn about my personal information. My life has indubitably been in flip flopping shambles for years. (Meaning) my credit report/scores, financial issues/business, relationships, education & etc. were misplaced for 33 years of my life. I turn 34 on May 24 2025 & I am utterly & gratefully thankful to and for everyone and everything that has helped me & me helping them in any way & every way possible. I think I found a loop hole!

Date of experience: May 17, 2025
Massachusetts
1 review
0 helpful votes
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Gorgeous experience, When I did not hear her clearly, I said "could you please said it again"
I repeated twice, then She realized that i am not native english speaker, She request a translator service.and the translator is also very nice people, very clearly and very smoothly, and with very patience.
The video call verification if fast especially when you prepared all you documents they needed, very smooth experience with ID.me
Thanks very much.
Have a good day

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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Very scary
June 10, 2025

It feels like a total invasion of privacy. Makes me feel extremely vulnerable and not sure why our government is paying a company like this except to access and get our acceptance of giving up inherit rights

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Customer service
June 5, 2025

The representative, who I spoke to on my video call was very professional and did not get upset about me asking questions. I provided the necessary documents and everything went well, and it was actually a human being on the other end. Thanks

Date of experience: May 26, 2025
Montana
1 review
0 helpful votes
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Idme was a great help
May 26, 2025

It was good. I'm glad that they helped me through the process. I was scared I would mess up but with assistance they let me know what to do. Along with the letter. Thank you so much for helping in this matter.

Date of experience: May 16, 2025
California
1 review
0 helpful votes
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I have used this service multiple times and have no problems being able to log in to check account information or change information the government agency allows to be changed. If anything, this service/program works better than some of the agencies' websites it enables access to.

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
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To be, or not to be safe. That is the story
June 2, 2025

Every time I think that I can finally take a break from creating another password, there is some other person working on ruining my life. Trying to access accounts or platforms. Why? For one I don't have a dime to be hacking from my piggy bank. ID.me. Has kept my federal and government accounts safe and people have attempted multiple times and I get notified everytime and it's a pain in the dairyair that I have to verify my identity but look on the flip side. It's still my identity not theirs

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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ID.me is a valuable asset!
May 13, 2025

ID.me is a trustworthy asset to use and have when using public websites that require your data. It gives you a sense of security without having to worry about ID theft or stolen ID. It is very secure, and I'm thankful that websites are now using this software.

Date of experience: May 2, 2025
Washington
1 review
0 helpful votes
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Dime was a positive rxperience.
June 11, 2025

Steps were easy to follow without any confusion. Wait time for the video interview was very reasonable (~20 minutes). The person conducting the interview spoke clearly and stayed on point; very professional.

Date of experience: May 30, 2025