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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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They are awesome! The extra steps taken to protect my identity made me feel secure and the process is quick and easy.
There was something pretty good experience and pretty good service is awesome I'm so happy for that especially for the service
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All people need to be safe because there are to many scammers and hackers in this world
And i thing this would help everyone thank you
Hello Cynthia! Thank you for your praise of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
I was greeted and helped by a friendly, polite, professional customer service rep who made everything as quick and easy as possible and they really can make a big difference when there is always so much needed to be done on a daily basis and time being so precious, thank you for valuing mine.
Hello Nate! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review. -ID.me Social Response Team
They helped me get back into my account I wasn't able to file my taxes until I verified my identity so I'm happy
It's a good tool to verify your identity with government agencies. I initially used it for signing into the DMV, the VA, and the IRS. The only thing that I don't like is that I couldn't update my personal information, new address and phone number.
Totally a some n easy n fast curiotios and we are bn had time for a laugh great smile too way to go Terri t
ID.me has been around for a while and goes hand in hand with numerous military and non-military sites. Using ID.me has assisted in creating VA accounts as well as others and not is easier than ever to log in and maintain my info. Great system. Thank you
Muy agradecida por su tiempo y por la calidad del servicio. Definitivamente muy agradecida. Realmente muy satisfecha.
Everything went well even we encountered a minor issue at the initial video call, but was corrected immediately.
Great customer service and also very helpful second hand experience for you as well Personal attacks such as hate speech, bigotry, and lewdness
Instructions were clear and easy to follow. I had forgotten how to get the webcam setup & I had to reread the instructions (my fault). The facial scanning program is generated by the ID.me website so I didn't have to download another program. Very pleased with the experience and will recommend this process to my friends. Looking forward to using the website to access my tax data.
Hello Anna! Thank you for your 5-star review of ID.me. We are glad that you were able to verify your identity successfully to access the IRS! -ID.me Social Response Team
The whole picture taking and scanning was easy to do.
Hello Richard! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Very professional and gave me excellent results within reasonable time. Kept me updated every minute for the status.
It was a great experience, the issue was resolved. I felt so much better in the end. I thought I was under attack.
Quick response. Opened many doors to receive discounts on tons of products and services. Stay safe and God Bless.
Hello Brian! Thank you for your 5-star review of our service. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lauren! Thank you for your feedback regarding our service. We sincerely appreciate your 5-star review. -ID.me Social Response Team