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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The young gentleman was very helpful I'm giving me verified he walked me through it because I'm not computer it literate and I'm so happy I made it through ID me very nice gentleman
The agent was very nicely, she was very clear in what information she needs from me.
Hello Flor! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
Extremely satisfying, very patient and well mannered... communication was great as well. And I trust I.D. me... And I reccomend it to others
Hello Majovie! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The overall process was Quick and simple! I was dealing with a brand new phone but your rep made the entire process really easy to understand despite my issues of dealing with a brand new device! I would like to know what I need to do to receive an Identity Protection Pin from the IRS online to bypass the 21-day waiting period! Thanks for everything!
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
After you wait for your turn to come up and you talk to the representative who spoke very clearly, took me through the steps as quickly as possible, It didn't take long to establish my Identity so I rate IDME with 5 STARS
Great service. Fast and secure. The whole process took about 10 minutes at most from start to finish
Hello Nelson! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Good got to the point verified fairly fast got to the point
This site is easy to use and extremely helpful in my profession.
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Oscar! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
This was fast and simple to do. I felt safe doing it. I like the security measures to make sure I am who I say I am.
Hello Angel! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your feedback. -ID.me Social Response Team
It was excellent to do ID.ME and it taught me alot and it was a thrill a eye opener and the successful
Hello Charles! Thank you for your review of ID.me. We sincerely appreciate your 5-star rating of our service. -ID.me Social Response Team
It took a while for me to acclimate to the video portion of my IDME session because I am using unfamiliar equipment. Karly changed gears and got the correct information necessary using my new Galaxy z-flip phone.
Hello Pete! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback! -ID.me Social Response Team
I enjoyed filling out the questions that they were asking. I didn't mind answering what they were asking I don't have anything to hide. I try to answer everything honest to the best of my knowledge.
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It only took minutes to verify as long as you know your information, then you can begin shopping instantly and receive amazing discounts!
Hello Brandy! We are glad that you were able to verify your identity quickly and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Not difficult or cumbersome to use, and the turn-around time was fast.
Hello Karen! We are glad that you were able to successfully verify your identity. Thank you for your feedback! -ID.me Social Response Team
Quick and easy to navigate. Quality is recommended. Would refer service to others. TDB. 0275
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review and recommendation of our service. -ID.me Social Response Team
Extremely helpful and Kind, knowledgeable, Secure, the experience was one of the best I have encountered Very satisfied of the outcome I will always recommend this service to all companies to use it is one of the best All Government agencies be requiring this service for all documents Helps to eliminate identity theft
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback and 5-star review of our service. -ID.me Social Response Team
I really appreciate how professional you were gone or a video document verification thank you for a warm smile and a positive attitude
Hello! Thank you for your review of our member support agent. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and secure verification. Easy to walk through the process of ID verification
Hello Ken! We are glad that you were able to verify your identity with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Thank you Daniella for your patience and expertise in walking me through the issues I had with upgrading my myhealthyvet account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana! We are glad that you were able to successfully verify your identity with the help of our member support agent. Thank you for your feedback! -ID.me Social Response Team