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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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On a Sunday morning, I was able to change my address and complete my verification with the IRS. The process was fairly simple and fast and verified by the IRS. Thanks for your help.
ID.me agent was knowledgeable, professional and courteous. It was a pleasure doing business with them. Wait times were better than I had expected.
It's helpful to everyone To understand and everyone was very helpful along the way. I would recommend this in the future
At first. This was very overwhelming as I'm close to 50 and not very tech savy. But I pushed through it and made it through with the kind and efficiency of Jouaquin!
Quick and easy. The process is seamless and takes ver little time but provides a ton of benefits. Great to use
This is technology at its best, doing this verification stuff on a video chat. The only challenging part for me was holding up the documents to my phone's camera just right.
Middle of the night, fast, friendly, overall it was a great service. My wait to connect was super fast too.
The process was easy and straightforward. The agents were very professional and helpful. The wait time was minimal.
Mr. Walter was very kind and patient with me as he helped me work through getting my identity verified. Thank you.
My advisor was extremely fast, simple and overall helpful. I also felt comfortable and the camera was well lit as well.
It was good experience, the only problem was uploading the documents and waiting for the phone call.
It was good and she explained to me and I was very satisfied I asked her just a few questions and she answered them fast and easy
It helps to improve our lives they help with little things that matter it will help everyone in the eryday life
The experience was good, it was quick and fast and it did not take long at all. I like how the it went.
The site was very easy-to-use and gave access to websites with very important information and offered a lot of extra resources.
My new employer insisted I make an account, claiming it had something to do with sending me a Zelle payment. I had to search around on almost every tab to find what they wanted. If this is your first time here, check the government tab. That's likely all you need. Connect to IRS and Social Security
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Terry! Thank you for sharing your experience with ID.me. We sincerely appreciate your 5-star review. -ID.me Social Response Team