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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 29,274 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,353
value
1,101
shipping
603
returns
593
quality
1,082
This company does not typically respond to reviews
+325
How would you rate ID.me?
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Florida
1 review
0 helpful votes
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Horrible - 10 letters? Really?
May 7, 2025

This entire thing comes across very sketchy, but seems mandatory? IRS can do better. At a minimum, taxpayers should have been notified. The whole process is not user-friendly and I still feel like I was raped for my personal information.

Date of experience: April 27, 2025
Michigan
1 review
0 helpful votes
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Excellent service
May 7, 2025

"The service was truly excellent. They were extremely efficient, respectful of my time, and completed everything quickly without any unnecessary delays. I am extremely satisfied with the entire experience."

Date of experience: April 27, 2025
Wisconsin
1 review
0 helpful votes
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First time video connection
May 6, 2025

Delightful! Learn something about video document management. Information required was reasonable. Need to figure if passport is useful. Way too much background colors to allow for a clear transmission of data.

Date of experience: April 26, 2025
Arizona
1 review
0 helpful votes
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Joining ID me
May 5, 2025

Had only one problem computer accepting my documents other than that everything was okay in today's world it is very important to have your potentials guarded look today is technology gaining access to people's information is very easy unfortunately so the better protection we have the better off we will be in making calls to government agencies and other professional agencies sometimes the employees don't know what they're talking about you're on hold for a long time and you finally get someone and they can't help you also all of these places have call centers that's overseas that show you your information and spread around the world and can easily be accessed so the more protection you have in today's world the better chance you might have

Date of experience: April 25, 2025
Illinois
1 review
0 helpful votes
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Highly recommend ID. Me
April 28, 2025

Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.

Date of experience: April 17, 2025
Georgia
1 review
0 helpful votes
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Who I am or who I'm not
May 5, 2025

ID. Me ensures that they have accurate information, and all acceptable documents before verifying your identity. This is a relief for anyone who has suffered identity theft or worried about it happening to them. ID. Me will help you in anyway possible. If standards are not with proof of identification, they will make sure you are you before proceeding. The gives you peace of mind when it comes to the IRS and you identity.

Date of experience: April 25, 2025
Pennsylvania
1 review
0 helpful votes
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American verification.
April 22, 2025

It is super important to have some sort of verification, which has an ID who can identify you are an American citizen. I strongly recommend that you get this completed. It'll protect your identity in the future because there are so many hackers and thieves out there.

Date of experience: April 12, 2025
New York
1 review
0 helpful votes
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Good ID for Leah
April 30, 2025

It was okay thank you I don't know what else to say thank you *******358 that is my phone number ya can leave me a message if you choose too I am usually busy during the day so early in the evening is good.

Date of experience: April 20, 2025
California
1 review
0 helpful votes
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Verify Identity
April 24, 2025

I recently used ID. Me to verify my identity for a government service and was impressed by how smooth the entire process was. The platform is secure, user-friendly, and provides clear step-by-step guidance. The video chat feature was also quick and efficient. ID. Me gives full control over personal information, which is a major advantage in today's digital world. Highly recommend this service for anyone needing fast and reliable identity verification.

Date of experience: April 14, 2025
Ohio
1 review
0 helpful votes
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Important Step
April 24, 2025

Once I signed up for ID Me, getting into the SSA is much easier and with a feeling of security. Make sure you take time to read and understand the instructions. I especially like the face recognition procedure. It is very thorough and, in my opinion, makes it more secure.

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
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Painless process
May 7, 2025

I ran into a bit of a hiccup because I've moved and my current address isn't on my license (or at least that's what I think it was) but it was suggested I continue with video verification and that went swimmingly. Overall, an easy process and pretty impressive.

Date of experience: April 27, 2025
Georgia
1 review
0 helpful votes
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Identity verification
April 23, 2025

Easy to work with full confidence. In the past I could reach IRS, Social Security and other official sites directly. There was always a concern whether a genuine site was reached. With ID. Me this concern is resolved.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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ID. Me sign up
April 21, 2025

Very easy to comply with requests. 2 thoughts … before the process begins alert the user to have their photo ID or other identifying information ready to go before they begin. Secondly, notify user that a video authentication will be requested so don't have bed head 😂

Date of experience: April 11, 2025
Virginia
2 reviews
0 helpful votes
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Easy As Pie
April 22, 2025

The whole process was painless and went extremely smoothly and just takes under 5 minutes. Considering that this is for our own security especially in this digital scam age, I was happy to do it and expected a lot more difficulty and time than it actually took, so I would highly recommend it.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Great great great
May 7, 2025

Super fast n didn't take long to execute my task thanks now your asking for too much it was ok for a minute but then you want me to type 100 characters it went south really quick you should just let people type what they want instead of pressuring them to write more than they have to
My whole experience now is in the negative i forgot what good i was talking about because I had to write all this extra b. S because it wasn't long enough

Date of experience: April 27, 2025
Florida
1 review
0 helpful votes
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Finally an easy way!
April 30, 2025

Having all of your log in information saved is the easiest and best way to get into government sites you hardly use. Before this it was a grueling process since I only log once a year at most and never remembered my credentials.

Date of experience: April 20, 2025
Michigan
1 review
0 helpful votes
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Professional
April 29, 2025

Instructions were easy to follow. Agent was professional and help me get everything taken care of. Have the physical documents ready. You will need two verifications. I used my state issued ID and social security card.

Date of experience: April 19, 2025
Washington
1 review
0 helpful votes
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Directly filing taxes with less hassle.
April 24, 2025

This tax year was easier to file compared to previous years due to the program being simpler and user friendly. The only process that takes more time is setting up the identity verification, but it has guidance to prompt you along the way.

Date of experience: April 14, 2025
New York
1 review
0 helpful votes
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Video verification
April 29, 2025

Proof of who I am. My identifications name date of birth and social I use for my personal resources. No copy of the conversation or record was given to me just my acknowledgement, those are kept in that field of office.

Date of experience: April 19, 2025
Texas
1 review
0 helpful votes
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Completing the ID. Me sign up proceds
May 6, 2025

I used ID. Me for the first time to complete activation of my Military on-line discount with a major retailer. The process was painless. The prompts were clear and simple to follow. I completed the application process and received approval within ten minutes

Date of experience: April 26, 2025