From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Once through the process, using the service is easy and secure. Recommend
Great experience and very easy. Not compatible with android 14 older model
Using ID. Me over the past few years has made verify my identity much easier. Too much tech stresses me out but ID. Me does the heavy lifting for me and I appreciate it.
If I had been informed at the very beginning months ago that the system only worked with cell phones I would have not only saved months of time, I wouldn't have missed appointments, ran out of medications, and failed to communicate my needs to my provider, doctors and other personnel due to my inability to access the VA system.
Es mi Primera espericia y estoy muy satisfecha con el servicio que me brindaro
So far my experience was truly quick and easy. The app makes it professionally accurate to get your info in good hands and the platform has options you can use if somethings are not available with you they make it stress free 😀
The process was easy and very clear, if you have the right documents its a breeze. Only had to wait 5 minutes for the video call.
Do all this $#*! and get a generic error. We paid for this keep in mind.
Hectic, but a sign of the times! I felt safe with my information, and I now realize that we all must be careful, while using the internet. I am always amazed at what can be done on the computer and appreciate what the different companies and especially our government is doing to keep us safe. Thank you again ID. Me!
This is been a fantastic experience. I have enjoyed and appreciate the professional workings with the team.
I was kind of nerves but everything was so easy and fast
With so much hackers and scammers all around us, I am most thankful that IRS made this ID. Me available to authenticate our documents. It's crazy that hackers can file for other people.
It was pretty easy and i like that i don't have to go through whole process to verify myself each time.
With ID me it helped me to understand the confidentiality that IRS keeps for each individual and protecting identity
At first I had an issue loading documents. But it looks like the issue is fixed. If you had an issue before, try it again now. Everything went smoothly.
Very easy to follow instructions and set up login to access veterans benefits
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members