From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Very good interaction tools and virtuest options that make it interesting. It has various tutorials also that clearly state how the process is.
I'm definitely happy I was able to set up my account and confirm my identity and you have to take your time and pay attention and do not get distracted on id and I'm definitely focused on setting up my tax ID and interested in the services id. Me provides to me
Good experience thank you very much. I will use again in the future when assistance is needed. Fun, easy, fast, and convenient way to retrieve Information
My experience was great The video representative was very helpful and clear on what documents i needed to have to verify
I am disabled since 2010 and never seen the Social Security papers of just my life from when I started paying taxes and or working until present I could see every dollar I made each year and it is a VERY SAFE, and Easy to use. Being a victim of identity theft too I hope all app did this! 5 stars!
I GG was a great experience and I really appreciate it. Thanks ID. ME
At first i thought this was going to be a long, tedious process that probably wasn't gonna work out right anyway. I was completely wrong- very easy to follow directions and took less than 5 minutes. Highly recommend. So glad!
It was a good experience for me because I have seen my benefit
Went easy and it did b
Not take long to do. That is all I can say
My verification process was very fast with good support team and was not Long and boring
Once you make sure all of your documents are in order, this site is like throwing your cards out and having the greatest hand for your game. With to-the-point questions from your agent that aim get you moving forward, it is a great way to file yourself.
Login in to verify me and found out another person used another email address as me. That's not me. Trying to explain that think I can't login in with email address that I don't even know what is. How I am supposed to login in that email address. Already had my account in 7-14-2021 set up with one email address I already know. Just flustered that they say they protect your identity. Until u find out the hard way especially trying to get your federal tax back.
Fairly simply to use, not complicated. Was not time consuming
Setting up my account was quick and easy. You follow several simple steps and you're done. Well explained and executed.
No me esperaba un excelente servicio y me ayudaron a verificar mi identidad
Great, safe and easy way to get the connection with this important Federal Agencies.
I wanted to get last year's Adjusted Gross Income for my sister's tax return by setting her up and then retrieving the data
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members