From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I needed to get replacement cards from Social Security and Medicare. I had not been able to access my account on the social security website in the past. When I had to verify my identity thru ID. Me I was skeptical. It was so quick, I was done in under five minutes. From locating my info to actually being on the social security website was under five minutes. Setting up my account was very fast, then when I had to go back the second time, my account was already set up, it was under two minutes. I have not used a more user friendly verification service ever. I'm not sure if other users have this type of experience but I can say I am impressed by the ease of use, easy to understand instructions and overall quickness with which I was able to log in.
Very easy to use. Great way to assure safety. Can reach many agencies with one secure login. Will be expanding my uses in the future.
Bored trying to get some extra cash by checking out the old linked app
Hopefully still get my $#*! 4 to the
Excellent... easy to navigate to locate information.
My age is 84 and find the menus easy to understand...
I would recommend id. Me to find out SS benefits and federal tax information.
I tried logging to my account but I saw it was temporarily suspended, I submitted all required information, but no response from id. Me
I logged in through ID. Me and that completed with no problem until it switched me back to Social Security and I got an error message that said something had occurred and cut me off from going any further. I closed my browser and tried several times but got the same results every time. I'm trying to get my SS amount for 2024 for my tax return.
I SITLL CAN'T LOG IN AFTER MANY ATTEMPTS, NOW I HAVE TO WAIT UNTOL MONDAY AND CALL PROBABLY WITH NO CONCLUSION TO FILE MY CLAIM
Very easy and fast I am happy with it and I will recommended to all my friends to use this account for access to their social security administration
We experienced, I would like to continue with idme forever I love it I love it I love it I love it I love it I love it I love it I love it I love it I love it I love it I love it I love it I love it I love it I love it
My experience is good enough this is the first time I've heard that but I try my best to do so that's all I can say
Someone hacked me and tried to file my taxes before l did! Luckily the IRS caught on, let me know and pointed me in the direction of ID. Me. With their user friendly website this 63 year old was able to verify my identity, file my real tax form and no one can scare me like that again-ever. I will receive the IPPI number for the next few years. What a gift.
So far so good I've just started using the app. But good so far now I can apply for my social security benefits.
It was easy. I had all my stuff ready. I had to do the video part. They were very nice and worked with me until we got it done. I would definitely recommend using them.
Estuve teniendo problemas al subir los documentos que me pedía pero siempre me respondían rápido, estoy de acuerdo con la privacidad me gustó mucho la seguridad que tienen, al momento de la Videollamada todo salió excelente y buen servicio
Great delightful cheats for great experience I ever had in my life thank you for whatever you did it was awesome and great
I knew nothing about ID. Me when I was looking for help with my SSA registration. ID. Me was one of the options given to register. It was the only one that worked for me. It has been a smooth and easy experience. The representative was pleasant, spoke slowly and clearly and the whole thing was over in no time and I was able to continue with my registration.
Fue muy buena la persona que me atendió fue muy amable y se tomó su tiempo para explicarme cada paso del proceso, gracias
The initial set up was a bit of a pain for me, but after all the verifying was done, it was great! I recommend this to everyone. Its an added level of security.
Uploading the video process was difficult because when it comes to technology, my experience is limited. However I am too stubborn 😣 😒 to quite. It was worth the struggle to know my information is safe. 😚😚😚
You may have a difficult time to use I'd. Me if you don't have computer or phone but I do not have a better way to identify.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members