From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The agent that I spoke with was very friendly and explained everything to me. Since this is the 1st time I ever needed to use this site, I was not sure what to expect.
Keep up the good work and skills thank you so much for helping me. I recommend others to use them when in the same situation.
Good experience that went well and I didn't even have to wait as long as I thought I woud have to wait and my experience with my id. Me went well
Nice experience and easy to do. Questions are answered and it didn't take long. Multiple questions to ask and answered.
As a whole? A PITA, avoid as much as possible. Repetitive, time consuming, unknowable staff, suspicion of safeguarding and substituting, etc. Too much hassle in a life filled with problems already, this solves none, adds to them. Why is e- mail needed twice?
Excellent experience thank for the more support I'm finally finished my taxes had to have my agi number but i finally got it
Lightning McQueen at his best, I popped like balloon, i should look back, but then I smile. Some feelings are not, hardly should be forgotten.
Fast and easly done make sure you have your
Documents ready its a fast friendly process.
It take a little time at peak hours but if you the process early morning it doesn't take very long to complete the process.
Muy buna por que yo no tenía experiencia de como presentar mis taxas y ahora puedo compartirlo con mis amigos, pero se me olvidó preguntar cuando me los depositan
So, has anyone noticed that prior to computers, Identity theft was not even a thing? It's a fool's game to think that anything that can be transmitted in digital format is secure. I am over 60 years old and remember when things worked just fine before they were even used in daily life. Trust me... it was better.
Because I'm not familiar with the program and don't totally understand it I believe it is confusing to say the least. In defense of the program I think once I get the know how's of it it will be good. But not knowing what it can do without reading a book on the subgect and not having HUMANS to help make it at least for me difficult
Great service I will be using this service again in the future. The person I talked to really helped me to get all my information I am truly grateful for this service
ID ME is a secure and easy to set up program which allows you to have a firewall protecting the access process for your data when you have a need to visit various state and federal agency's websites. We use it with ease in accessing information, forms, etc and when the need arises to view our own data at various state and federal agencies. We heartily recommend getting set up with it for your own needs!
Excellent Custer service on video call! Solved my problem with setting up an account about 10 mints that I had work on for several stressful hours. I can highly recommend ID. ME to people that ask me what service I use. They took the extra steps to setting up an account that other services didn't. Talking to an agent on video call made all the difference in the world. She was wonderful!
It was easy to use. Every step of the way was very simple. They give you step by step instructions. It makes me feel better that I can verify my identity for important documents. Thank you!
Muy buena experiencia por que me ayudo en lo que buscaba... Pues bien que mas puedo decirte asi que fue de gran ayuda
I was having the most difficult time trying to get into my SSA online account. It seemed to have various problems with my identification - The process would start and get stuck at various places and each new attempts to keep at it seemed to create a new problem, do not recognize the phone number try another number- but I only have the one- and had it for years, pictures. Sent in of back front of my drivers license, do not recognize. My personal information- Ithete is no record in our system- and thes types of responses just kept going- I was at this for two weeks, on my phone, laptop, computer, and on the phone with the automated response from login. Gov- all of which never fixed the issue and the information and steps did nothing to resolve the problems either- I called the SSA, waitinlng for hourss to get through - they just referred me back to login. Gov and then both login. Gov and the on the phone - ssa persons just kept sending me back between the two. No one knew what to do- but login. Gov did acknowledge that there is a problem with the current system and told me that it is because of the change to in person verification rather than over the phone. THIS HORRIBLE 2 weeks experience of which I was just about to completely give up on altogether, came to a most beautiful end finally, when I used. ID. Me😂🙏🏾🌹🥰🎁🎉🖖👌🎊 ID. Me came and saved the day- it was such a relief and a blessing- it is one of the best programs and better that any help one will get from Login. Gov, good luck when trying to reach a live person, and /or the SSA - I called and I went my local office- the staff have no idea how to get us up and running using login. Gov- just gives us the phone number to login. Gov- if only they had told me to use ID. Me or just given me the I D. Me number- I would not have these bags under my eyes- from trying for so long- but it is over now because ID me - came and rescued me- it was like Christmas 🎄- so give I D. Me a try- and you will just love the video where you can see your wonder helper agent too.
It's good, just your basic signup verification to handle some state things online. Few steps but took less than 30 minutes overall. I've waited on calls 2x longer than this sign-up.
At first starting out with the process, it's a little aggravating but once you get your info put in and it's all correct, then it's super simple. You can log in to whatever it maybe your doing with ease. Highly recommended
I would suggest an easier way with the photo. Many seniors (like myself) are not quite as savvy as others. When I went to sign in after many months of not needing to use Id. Me, It appeared like I had to start over. I was dreading it. Fortunately, I managed to get back in without the worry of How To. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members