From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Es primera ves que tengo una aplicación q me fue muy útil para poder dar i corregir mis datos personales
Fue una buena manera de actualizar mi sobrevivencia. Los agentes son muy amables. Me gusta que puedo retomar el proceso cuando no tengo el tiempo para hacer todo el proceso. Fue muy claro lo que solicitaban
Thanks I've done everything except for the PIN. I was not able to do the 6 digits PIN as it's unavailable.
Todo se realizo en corto plazo y muy clara la información, la video llamada fue excelente, la persona encargada de la entrevista fue muy profesional y conté con una traductora excelente
Muy buenas la experiencia por ser amable y atenta con el idioma me sentí muy bien muy confiable y me explicaron bien
If you are tried of trying to remember password, looking for passkeys and all this new stuff. Check out ID. Me. It's fast and easy once you get setup.
Easy to use, maintain access, keep access and maintain security also provides discounts. Thank you………….
I'm just a slow learner and I will more attentive and focus. Right now I have too much going on. My car has issues and other things in my life. I can't focus
Great! It was quick & easy. It was informative. I would recommend this company to everyone. Dont have anything more to add. Was satisfied
Program was easy to use. This should speed up the process. Appears to keep fraud out of process. Was pretty fast and don't need a computer to start and complete your business with the government.
The automated photo-identification comparison between my real image and my driver license photo did not properly function. The whole "ID. ME" registration process was too complicated, with no understanding shown of what data was recorded, and how that may have differed from my regular Social Security website registration, with its own ID and Password. It should be a check-off process with data that has already accepted being shown on screen, with the ability to "Go--Back" and correct. I found it so complex that I never completed the PIN registration. Maybe another time. This is not a well-organized process, The photo ID comparison with my Driver License photo and my live photo never worked, no matter how much I tried. It never showed any feedback as to how close I was coming to an acceptable image comparison. Nor did it say why it was not acceptable. A lot of wasted effort.
Muy buena experiencia, el chico que me atendió es un experto en su trabajo y por lo tanto yo quedo satisfecho con la atención que me brindaron.
I had tried to sign into ID. Me numerous times for about 6 months with no success. Today "I think" I was successful. Next time I try to sign in I should know for sure (?) if all was successful. To me, the whole complex signing in process is excessive for us old timers, compared to the simple signing in on other sensitive sites such as our banking sites. I hope changing passwords won't be as complex.
From start to finish the process was thorough, and very easy to navigate, uploading documents, multifaceted step verification pass key as well as text message to verify, if you choose. My experience was very enjoyable and not a problem at all and I'm grateful that I had the opportunity to know about ID. Me. I highly recommend it as an extra layer of security for ones identity and information is essential for one's peace of mind.
Good great fun easy to use what can I say I liked the site what all should I do a hundred characters that's a lot of characters so if you're reading this you can stop reading it it doesn't matter
After I jump through all the hoops and did all the necessary stuff it told me to use the previous tab and click on it. Google does not have a previous tab it logged me out then I was unable to log back in
This was very quick and efficient. Especially for those that have to travel distance to verify their identity.
I thought it was gone be a hassle, but turned out to be fast and easy. It told u up front what u needed to have to answer the steps they were looking for. It took about 5 minutes and I was done.
Times have changed for the betterment of our personal information, likeness the list goes on I hope this will continue to make the changes as time passes keep up with the technology for all safety and security.
It's not so much your process but the IRS needs to be more clear about the requirements for direct file
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