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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I was having trouble filing my 2023 tax return because one of my employers refused to give me my w2 or anything I could use to file a return so I finally used bank statements to do the math myself but ran out of time to file while fighting with my old boss. I was finally told I could get an identity protection pin from the irs and file my return so i went online and within ten minutes had a pin and within an hour filed the return that took over a year trying to file. I was on the phone with the irs for over two hours and still didn't get through so this is definitely my new favorite option.
Easy and fast, I got the information I wanted and I will use the rest of the services for shopping It is safe and saves time and effort.
Muy fácil registrarse y seguir los pasos. Nunca había tenido la oportunidad de hacer un reconocimiento de rostro para demostrar mi identidad.
The two reps that called me were very nice and polite and helped me completed the ID verification. I was thankful they were so nice.
I had an account and had to create another one. This whole process seemed unnecessary since I use ID. Me daily to verify narcotics.
Average! After learning details, changing sign in method went smoothly! Attempts at entering driver's license photo into program was difficult. After putting photo I D on to a contrasting surface, and providing more light, the process outcome materialized and the change from one process to another (I.D. Me) occurred.
My experience was terrible. It was very difficult to use and took way too much time. It also required me to adjust my settings to a less secure setting. Then it signed me into the wrong site; not the one I had wanted to sign into. I would not recommend ID. Me to a friend.
I D. Me is very easy to follow and comply with.
Uploading my proof of "Real ID" personal documents was easy..
Thank you for helping me to verify my identity. Im glad you help someone like me that not very good of using it.
It was easy to do just follow the directions. It was nice and I trust the service. The security makes it feel like my information is secured.
Personally found ID. ME difficult to find my way through the software — I cannot say it is user friendly. Rather, I see the software as a necessary evil given all the fraud and on-line abuse that is so prevalent. At age 80 years of age, some of my difficulty may be due to my own cockpit error and inability to click on the correct area to move forward in the application. I would find myself puzzled saying, "what makes it GO from here?" Given my goal to verify that I am not one of the fraudulent Social Security users, even after jumping through the hoops to find myself logged onto the SSA web sight, there was no apparent button to push that confirmed that I was in-fact verified….
Very well and I was happy and I love it when they help me and they need to give me my ssi or ssi soon because I need to pay my rent and phone soon
I was pleasantly surprised at how quickly and easily I was able to complete my verification. I was connected quickly and eailsy.
One of the best online experiences. Very easy to use. Takes the stress out of obtaining important documents. I would recommend others use it.
It took me several times to understand what I needed to do because I'm really not that computer savvy. But once I figured it out how to use the website, it was very easy. I sincerely appreciate all that was involved to verify my information. And taking a selfie was icing on the cake! I knew then that my information couldn't be easily accessed by scammers. I wish other websites would use selfies to help verify my identity.
The whole process was very helpful and I am sincerely grateful that the agent as well as the process went very smoothly, it takes patience, but im very satisfied.
This site is extremely easy and the sites I can access for my personal information is absolutely encouraging for seniors who have difficulty with signing in to various sites.
The verification process was quick and easy to understand. The video confirmation happened in a timely fashion.
Id. Me is easy to use! It helped me walk through the steps, step by step. It saved me money on my cell phone bill!
My experience was great the person that was my assistant was extremely experienced and she ask to to provide my identity with a good mannersable tone never raised her voice not even once it was the best customer service ever
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members