From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Excelente servicio, aunque no tienen claridad, ni especifican cuales son los documentos que se deben presentar
Had a few issues with the verification process, a readily available staff sorted that out in moments. Trusty, reliable, and secure.
I.D. Me makes proving your Identity simple. The assignments to verify my identity made sense. Since I've been employing I.D. Me, I find I spend much less time navigating the internet.
I couldn't get online to get my information. Would not accept any of my pictures. Tried over and over.
My experience was amazing and if I had to experience this in the future I would be honored to use iD. Me again
It was easy to use and great. I didn't have that much trouble in getting access to my account. I did have to resubmit my state ID cause it was probably blurry and couldn't be used as well as my video but after I redid it everything was quick and fast and smooth.
Don't give up all your information to this company. It's not worth surrendering you personal information that my be subject to selling to third parties or hacking from thieves.
Easy, not time consuming. Sites open easily with directions provided. Clear direction for further assistance.
I live overseas and needed ID. Me to access my Social Security account online--it was easy to set up, it works, and it's free.
I lived ID and and it is very protected and I will recommend friends to use it. It helps people to get solution of their need.
It lagged so much in sign up it seemed broken. It claimed I was all set and that when I couldn't log in to affiliated Govt agency it was there fault. No customer support. Only a robot with stock prepared answers. Those came back quick though. After logging in following fail at govt agency days later it sends email to set up text voice and back up email. Thinking this would fix issue at agency but huh what happened to when it worked at id me before?, I followed the link and was then reject as invalid password. I wrote down that password but got warned of lock out. I then tried forgot password, created a new one. It went through and when I tried to log in it locked me out. It wasted hours and hours of my time. I had to find another way to work with govt agency. I do not recommend this program. I would give it zero but it doesn't have that.
One year working experience, i don't have much experience here in America. So, everything is new, i strongly appreciate how quicky you quided me.
Summary:
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Excelente servicio y muy buena atención, muy recomendable y todo estuvo muy bien y todo fue muy claro
Put through phone tree hell for twenty minutes, until I finally got connected to a real person. Hope the VA replaces this validation system.
Quick and easy response. Would recommend that anyone needing help with their verification process to use this site.
Convenient and secure,, easy and simple. I will strongly recommend my friends and family to use this
After entering all the information, it still would not allow me the information. Inputting information was difficult.
I had gotten to phone number and they did not recognize it. Old number gone using new one They use a different list? Required to take pic of drivers license, never good enough. The only way to talk to a person was video call. I bought camera mic and resolved the sign in I spent many hours trying to sign in.
Quite pleasant and easy to understand with assurances of safety and privacy thank you very much. I look forward and hope you have a good experience as I have received thus far.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members