From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Login. Gov for me was a nightmare! I tried about 15 times, went to a post office. ID. Me got the job done the first time!
Excelente, fue mi primera experiencia y fue muy grato aprender y comprender como te cuidan tu información y proteje de tanto robo de información
I've been using ID. Me for years now. It's easy to use and I am confident that my personally identifiable information is secure.
Easy too use very safe and good for checking up on ur money from the government on taxes and pandemic issues direct deposit information
Everything lined up perfectly and without stressing about security. More sites should offer this application in their business.
I had a bit of trouble figure out ID. Me when I went online to set up my social security acct. Because I'm not very tech saavy. I figured it out pretty quickly and have been very pleased with this service. Im now able to access my information online instead of waiting on the phone or at the office.
Muy buena facil y rápido. No fue difícil subir los documentos, la atención del facilitador muy buena.
Todo fue muy rápido y entendible Lo hise muy rápido para subir todo mi información personal No tardé ni 20 minutos en llenar todo
Very detailed and easy to follow instructions. My cell phone did not have enough memory to complete the verification process. It possible to complete the process on my computer
Fue una experiencia muy certera y el personal muy atento y con la mejor aptitud en ayudar saludos y gracias
Seguro y confiable una conversación donde me sentí comodo y pude verificar mis datos con toda paciencia por parte de la agente y me hizo sentir con toda confianza
Since we are always in a hurry, this tool helps you to avoid having to sign up, no need passwords for all different websites. You just verify once your identity and it's really easy to follow experience. I use it in all the websites that have this option to sign in.
Excelente fue muy maravillosa con un servicio excepcional y una rapidez única y eficacia donde el servicio es un aliado de su trabajo
A absolutely, wholeheartedly great service. A service that is centered around every single person(s) who use it.
The whole entire process was very easy all you have to do is follow the directions and you'll be fine I had no problem setting up my ID
I'm over here strokin my $#*! i got lotion on my $#*! rn i'm jus strokin my $#*! i'm horny as $#*! man i'm a freak man like for real.
I am so frustrated with ID, me I am having trouble expressing my dissatisfaction with the company. Why should I waste MY time and yousr add additional words
This is the WORST security system setup I have EVER had the displeasure of using! It took multiple chat sessions to get access to the ACTUAL sign on system. You are REQUIRED to send biometric data to this system! That should FRIGHTEN EVERYONE. CITIZENS SHOULD BE ABLE TO ACCESS THEIR IRS RETURN DATA WITHOUT ALL THIS BS!
ID. Me overly complicated and awkward, don't know who has my information or what they use it for, or if it secure, don't trust it.
The instructions are pretty good but the process in lengthy and be prepared to have your documents in hand ( note to staff: tell folks about the document requirements BEFORE they start!)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members