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ID.meReviews 30,611

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+326
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,372
value
1,118
shipping
612
returns
602
quality
1,097
This company does not typically respond to reviews
New York
1 review
0 helpful votes
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Be patient, you have no choice.
April 17, 2025

Whatever your trying to be ID'd for, be patient you have to go through the process. It took me over an hour with wait times.

Date of experience: April 5, 2025
Washington
1 review
0 helpful votes
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Great experience
April 17, 2025

It's kinda easy to to navigate in idm. Com or app and I talk to them on video call and he was good experience

Date of experience: April 7, 2025
Texas
1 review
0 helpful votes
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Very great website
April 17, 2025

It's a wonderful platform very safe for information, helped me out a lot. The platform is well deserving five stars as well very fast learning for me to also. The experience was wonderful to I like that it helped me learn about the college at a fast rate. You can do a lot with the website as well like documentation didn't take along time at all my phone had all the tools the website wanted like typing not having to download other apps that wasn't for iPhone. I think the website is for everybody that wants to learn about college I would let them know about this platform, I liked the website a lot gave me time to think and write don't have nothing to say bad about the platform because it let me finish what I wanted to be completed. I learned a lot from the website and platform it simplified everything I wanted to know like as far as about the college.

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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Empleados competentes
April 16, 2025

Muy excelente todos son amables y colaboradores eso hace que uno se sienta c贸modo para hacer los tr谩mites necesarios

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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Down with the IRS.
April 16, 2025

I was introduced to ID. Me while completing my 2024 income tax. ID. Me was required by the IRS to get my 6 digit number. I still don't have my 6 digit number.

Date of experience: April 6, 2025
Illinois
1 review
0 helpful votes
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I love angles 2
April 16, 2025

Amazing easy to use and very private love it great secure no one else can get into it I really do recommend it

Date of experience: April 6, 2025
Washington
1 review
0 helpful votes
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I'd me makes it easy
April 16, 2025

This program makes filing taxes much easier and faster my usual stress that comes with yearly taxes is greatly decreased.

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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Outstanding Performance
April 16, 2025

It was Fast and Easy and Very Professional in a timely manner overall Outstanding Performance and Great Job 馃憦

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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I wish I could give zero stars
April 16, 2025

It's a royal pain in the $#*! to switch between ID. Me and the IRS site. It's not worth the hassle to deal with for less than $100.

Date of experience: April 6, 2025
Massachusetts
1 review
0 helpful votes
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ID. Me usage
April 16, 2025

It was easy to sign up until I had to take a selfie which I had not used previously. After that completed everything worked well.

Date of experience: April 4, 2025
Florida
1 review
0 helpful votes
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THIS SITE SUCKS!
April 16, 2025

Verification of documents on this site is a nightmare that goes beyond verbal definition. I was finally able to do it after almost 30 attempts. And mind you, I have been certified in IT networking.
I was told how much if a debacle this site, but now I have the hellish experience to prove that.

Date of experience: April 6, 2025
New York
1 review
0 helpful votes
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Sign in verification
April 16, 2025

Easy to use, a number of sites have switched to this for verification of military service. Nice they all use the same.

Date of experience: April 6, 2025
Wisconsin
1 review
0 helpful votes
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Son muy expertos en su trabajo
April 16, 2025

Son personas con las que uno puede hacer sus preguntas todas mis dudas la puede solucionar gracias a ellos

Date of experience: April 6, 2025
Washington
1 review
0 helpful votes
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I'm very happy with question
April 16, 2025

Everything was easier and the question were understandable I was so very happy with all Statement they were asking

Date of experience: April 6, 2025
Georgia
1 review
0 helpful votes
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Stress Free
April 16, 2025

It was easy to get my information thru, it was convenient and helpful. Last time I tried nothing worked right. That wasn't the case this time, it was no problem at all.

Date of experience: April 6, 2025
Illinois
1 review
0 helpful votes
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Gracias por favor ayuda.
April 16, 2025

Case 1 8D 887 Lake County IL. Al presente. Transgresores abogados. Privaron de todo derecho a mis hijos. H谩bito de cuidado. M茅dicos hospitales pediatra. Maestros. Medicamentos. Neur贸logos. Cuentas bancarias. Abogados. Cubrieron. Evasi贸n de impuestos. Colectando torturando 7 inocentes. Por favor. Todo est谩 en los estados de cuentas. ABOGADOS OCULTARON AL JUEZ. 7 a帽os. Tortura difamaci贸n, Robo de identidad m煤ltiples nombres. Firmas, n煤meros. Cheques, regalos. A mi familia. Todo est谩 registrado.
Please help.

Date of experience: April 6, 2025
Virginia
1 review
0 helpful votes
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Unnecessary complicated
April 16, 2025

I had already verified my information through login. Gov and shouldn't have had to verify again. Concerned that musk and his illegal band of junior hackers have access to my information.

Date of experience: April 6, 2025
Colorado
1 review
0 helpful votes
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Satisfecho
April 16, 2025

Fue algo r谩pido, concret贸 y la traducci贸n fue exelente. Se verifico la informaci贸n por medio de una selfie, la cual fue con buena atenci贸n.

Date of experience: April 6, 2025
Kentucky
1 review
0 helpful votes
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Safe as it gets
April 16, 2025

All that I needed was right at hand and easy to find.
Thanks
All I have to say is above and I have no more to say.

Date of experience: April 6, 2025
Texas
1 review
0 helpful votes
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Need to have!
April 16, 2025

Id. Me is such a need to have and easy and or great tool for adults to have in the United States. I had the following tool through my personal account using my very own personal cellular phone. So it's a very simple to acquire resolution to many government issued trouble

Date of experience: April 6, 2025