ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Whatever your trying to be ID'd for, be patient you have to go through the process. It took me over an hour with wait times.
It's kinda easy to to navigate in idm. Com or app and I talk to them on video call and he was good experience
It's a wonderful platform very safe for information, helped me out a lot. The platform is well deserving five stars as well very fast learning for me to also. The experience was wonderful to I like that it helped me learn about the college at a fast rate. You can do a lot with the website as well like documentation didn't take along time at all my phone had all the tools the website wanted like typing not having to download other apps that wasn't for iPhone. I think the website is for everybody that wants to learn about college I would let them know about this platform, I liked the website a lot gave me time to think and write don't have nothing to say bad about the platform because it let me finish what I wanted to be completed. I learned a lot from the website and platform it simplified everything I wanted to know like as far as about the college.
Muy excelente todos son amables y colaboradores eso hace que uno se sienta c贸modo para hacer los tr谩mites necesarios
I was introduced to ID. Me while completing my 2024 income tax. ID. Me was required by the IRS to get my 6 digit number. I still don't have my 6 digit number.
Amazing easy to use and very private love it great secure no one else can get into it I really do recommend it
This program makes filing taxes much easier and faster my usual stress that comes with yearly taxes is greatly decreased.
It was Fast and Easy and Very Professional in a timely manner overall Outstanding Performance and Great Job 馃憦
It's a royal pain in the $#*! to switch between ID. Me and the IRS site. It's not worth the hassle to deal with for less than $100.
It was easy to sign up until I had to take a selfie which I had not used previously. After that completed everything worked well.
Verification of documents on this site is a nightmare that goes beyond verbal definition. I was finally able to do it after almost 30 attempts. And mind you, I have been certified in IT networking.
I was told how much if a debacle this site, but now I have the hellish experience to prove that.
Easy to use, a number of sites have switched to this for verification of military service. Nice they all use the same.
Son personas con las que uno puede hacer sus preguntas todas mis dudas la puede solucionar gracias a ellos
Everything was easier and the question were understandable I was so very happy with all Statement they were asking
It was easy to get my information thru, it was convenient and helpful. Last time I tried nothing worked right. That wasn't the case this time, it was no problem at all.
Case 1 8D 887 Lake County IL. Al presente. Transgresores abogados. Privaron de todo derecho a mis hijos. H谩bito de cuidado. M茅dicos hospitales pediatra. Maestros. Medicamentos. Neur贸logos. Cuentas bancarias. Abogados. Cubrieron. Evasi贸n de impuestos. Colectando torturando 7 inocentes. Por favor. Todo est谩 en los estados de cuentas. ABOGADOS OCULTARON AL JUEZ. 7 a帽os. Tortura difamaci贸n, Robo de identidad m煤ltiples nombres. Firmas, n煤meros. Cheques, regalos. A mi familia. Todo est谩 registrado.
Please help.
I had already verified my information through login. Gov and shouldn't have had to verify again. Concerned that musk and his illegal band of junior hackers have access to my information.
Fue algo r谩pido, concret贸 y la traducci贸n fue exelente. Se verifico la informaci贸n por medio de una selfie, la cual fue con buena atenci贸n.
All that I needed was right at hand and easy to find.
Thanks
All I have to say is above and I have no more to say.
Id. Me is such a need to have and easy and or great tool for adults to have in the United States. I had the following tool through my personal account using my very own personal cellular phone. So it's a very simple to acquire resolution to many government issued trouble
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.