From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I've tried to get my account but now its suspended. I need my account please help me get back in. Now I have to type 100 character
C est pour la premier fais mais je suis très contact de l insperience et pour ma security aussi merçi.
Thorough from start to finish I enjoyed every step except this one which is a real pain in the main.
Totalmente claro y bien detallado para comprender por lo que no es necesario mas detailed ya que se puede contestar sin problema y enviar respuestas a tiempo
I had to use ID. Me on a government website because it needed either that Or the person has to have a ID activated Military ID card with a Chip to sign in. Along with screen name and password. So I chose ID. Me. The process is relatively straightforward as long as the user can read and understand English. And if the user has valid other forms of Official ID.
I Previously responded of my displeasure in using this service. It was very difficult to enroll the fir
It is not worth explaining. ----------------------------------------------------------------------------------------------------------------------------
From the first step to the last step this was a easy fast reliable process. With the information you provide to the verification video call I was on the phone for all of 3-7 minutes and had my account set up verified and logging in. I should have do e this a long time ago.
I've reported that I keep receiving errors and account was suspended for no reason. STILL NO SUPPORT OR RESPONSES
Easy to use worth the time and effort a secure system to use easy to access I strongly advise everyone to use this system if and when the time arises.
Muy buena atención tanto en lenguaje como la comunicación y muy amable para dirigirse a preguntarme lo que nesecitaba saber
Amabilidad destreza y dispuestos a ayudar en todo momento. Perdí la llamada porque estaba lento el internet y en una segunda llamada la recupere rápidamente con la misma persona que la inicie y eso me quito el estrés de volver a empezar. Gracias
After difficulty with other login sites, especially the method of verification, ID B let me use my passport and upload it on the first try. From there, it was easy for me to log into my SSA account.
Fue buena me atendieron bien no tube ningún problema el proseso fue corto con lo q estoy agradecido con el personal de trabajo fui tratado con mucho respeto y bien atendido
Well i hope you haven't sold my info yet. Cause we all know you will, greedy a$$holes. Im 55 and I have never come across a fat CEO that won't rip you off without missing a meal with there gold digging second wife. Thr information below, it says "optional but it won't let you continue without filling it out.
My experience was great, I thought it would be hard, lengthy yes but easy and worth it. Knowing that that you're safe and covered with all the features is beneficial for me.
My experienced with id me was smooth and easy i am very satisfied with the the process i hope thatmy informations are all secured
Hard but sweet I was struggling but ID. Me came and save me.
I am still waiting on my 6 digit code once I receive that I'll be 100% better
Account was active but I was put through the mill of having to access an agent to compare me to my previous uploaded ID. Along the way was advised to be aware of hackers. The agent who appeared had black tattoos that covered his face and neck. Although he was polite and well spoken it' a terrible look and should make one question the professionalism of a company that would allow someone with what appears to be gang tats have a sensitive position such as this where they're responsible for the security of very sensitive personal information.
It was easy til doing the license done and kept having problems but finally got it done there should be a way to get th license easier to send to you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members