On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is my first time met an awesome employee I'm so grateful for how she treats me in our video call she's really nice
I didn't have no trouble creating an account. Everything was straight forward and super easy. I'll definitely recommend to my family and friends.
Hello Tanya! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm elderly and not especially technology-proficient. I was intimidated at first but was amazed by how quickly and enjoyable the process became. The agent interviewing me was kind and knowledgeable. He helped me through with humor and efficiency. He's my hero!
Hello George! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very quick, all I needed was my driver's license, and did everything online.
Hello Stacy! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
Was pretty self explanatory. Instructions were easy to follow.
Hello Karen! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Everything was great except the video call the connection was crazy
Hello Skylor! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your 5 star review of ID.me. -ID.me Social Response Team
The process to securely identify you is user-friendly and efficient! I was smoothly guided through the process via online and cellular phone prompts.
Hello Richard! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was happy to know that Adidas offers teachers a 30% discount on purchases. The process isn't long, and I felt like it was semi secure. I say this because I'm not sure why you'd ask for my SSN.
Hello Javier! We are glad that you were able to access your discounts successfully using ID.me. Thank you for your 4-star review of our service. -ID.me Social Response Team
I had to use ID.me for my unemployment. The agent Jenna responded quickly and direct me through each step. She was so friendly and helpful and this is why I want this review to show a positive impact. Alot of agencies aren't as helpful. So it really made a good impression for me. Thank you so much. I would definitely recommend ID.me to anyone
Hello Jackie! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Support was easy to comprehend, the connection was absolutely good and secure. I will recommend the service to others in the future.
Hello Juan! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello Ceci! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The woman helping was super nice and answered all my questions! Amazing experience!
Hello Bran! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Excelente, buen servicio y amable. Muy profesional.
¡Hola Mayra! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
My experience was very simple straightforward to the point and most of all fast thank you so much for the experience I had I would recommend it to anybody thank you so much
Hello Scott! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Pretty easy to use once you get the hang of it. Amazing how it does a biometric scan of your face after submitting a dl scan
Hello William! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 4-star review of our service. -ID.me Social Response Team
Excellent no issues definitely recommended to all service members and first responders
Hello Christopher! We are glad you were able to verify your military and first responder status! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Great and Enthusiastic!
It was a simple and wonderful process. The person chatted did an excellent job!
Hello Thennarasu! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
All, Good until kick off 3 times that was pretty much it, it is a good thing to try to make it better, some people don't know technology.
Hello Clarice! Thank you for your feedback as we are always trying to improve our member experience. Thank you for your review of ID.me. -ID.me Social Response Team
Everything went very fast. I am very satisfied with the service provided
Hello Myrna! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was a great experience, fast! And i had absolutely no trouble with my agent. Love it!
Hello Matison! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kealohalei! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team