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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Overall Outstanding is literally thde most accurate description that can or may be given by me considering the overall satisfaction was immpecable beyond recognition.
Hello Dakota! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Easy to follow instructions to verify identification. Prompts help guide you through process.
Hello Karl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Simple and secure. Easy to navigate through the process. Very user friendly.
Hello Larry! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I began using ID me right after 2020. My unemployment identity was stolen during Covid and so ID me really helped in securing my identity and keeping it safe.
Hello Luz! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Hello J T.! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Going into this project I was very reluctant and a little nervus, when it comes to computers, I'm more than stupid.
For me some of the wording was difficulted to understand so I had to read it a few times. I found all the documents I needed, photocopied them and sent them off. About 1 1/2 hours later got an email saying docs need to be in color. I read the instructions again and found out I could take a photo of the docs with my camera. I took photos with my phone, emailed them to myself. I received the emails and didn't know what to do next. So, I called my daughter in Los angles, I live in Thailand. She ran me thru the proses of what I need to do 3 times, don't forget when it comes to computers, I'm stupid. I was getting frustrated, so I told her thanks for the help, and I'll try and figure this out on my own, I done this so I wouldn't get her as frustrated as I was. I'm very pleased to say, I did figure it out. So, I sent the docs off to be checked by ID me. Around an hour later I received an email stating the docs had been approved. 2 minutes after that I received another email saying click this blue (I think it was blue) area for your video call. I clicked on the blue and the next thing I knew I saw this lady on my screen. She introduced herself to me asked me a few questions and then had me hold up the docs to the camera so she could verify them. The lady was very pleasant and professional. After the process was finished my first thought was, why was I so concerned and worried about doing this. Hence my review title, (pleasantly surprised.) I understand everyone is different in many ways but believe me when I say if I could get thru this process, anyone can.
Hello John! Thank you for sharing your experience with ID.me. Thank you for your review of our service. -ID.me Social Response Team
Hi I was very pleased with my experience with your service company and I just have to say you guys were very very thorough I greatly appreciate it
Hello Lisa! We are glad that you were able to complete the identity verification process successfully. We appreciate your review of ID.me. -ID.me Social Response Team
Exactly good very interesting and mind blowing smart amazing I'm all hands on never have any doubt in my mind
Hello Dejohn! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Needed to provide a veteran ID on line for a purchase. Super fast and easy to do.
Hello Delena! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Agent was very nice and helpful and very understanding. The process was very easy and quick.
Hello Robin! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Today I had an experience of working with social security staff and they were very supportive. I met Natalia and she help me wholeheartedly. Thank you very one
Hello Donnie! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
So I had to use ID.me a few times. That's s time to verify was super easy and the agent was super sweet and helpful! Keep it up idme.
Hello Leticia! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very quick and easy with good customer service. In and out within 5 min.
Hello Will! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Video chat went well and was fast and easy. My cell phone was not working so uploading the forms of ID in order to get a video chat opportunity was much more difficult and frustrating.
Hello Kim! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
As long as you read everything they're asking for, it's easy.
Hello Kendra! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
ID me was user friendly! It was very easy, normally these type services can be very frustrating and hard to navigate.
Hello Linda! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Finally talked to a real live person after trying to resolve these issues of incorrect id cards. It is resolved and it is working. Thank you
Hello James! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Quick and easy. Great links and easy to follow instructions.
Hello Michael! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
¡Hola Jorge! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Hola Sulma! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team