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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy to use and they are friendly. I would recommend using this service. It was quick and simple.
Great service very easy to use and is very fast and effective. I think many people could benefit from this website
Hello Carmen! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Very helpful very pleasant gave helpful information
Hello Holbrook! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was really simple and easy to use. Also enjoyed how quick it was, it only took me a few minutes
Hello Maria! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a great experience and I love the service I was given. However still having difficulties with the next step of my verification.
Hello Mcglaven! If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
The agent during the video call was very patient and understanding. The entire process of submitting documents and getting verified through video call took less time than expected and was easier than expected.
Hello Osbourne! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was very good I was very I'n press with the whole conversation I had with the lady who call me for my video
Hello Christain! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Went very quick, less than 10 minutes wait time for video call, referee was knowledgeable professional and courteous
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast and easy to us and can find all your tax files in one place and if you need help they are there to chat with you.
Hello Lisa! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Amazed how simple! User friendly. Helpful explanations along the way. Helpful links throughout the way. Phone numbers and easy explanations of before, during and afterward information... surprising experience even though I was nervous! Thanks
Hello Jessica! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Luis! We appreciate your feedback. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
I've has difficulty resetting my password to gain access to my IRS account. Thankfully, I was able to regain access using ID.me
Hello G! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Extremely satisfying. Very fair energy I have not one thing to complain about. The reviewing of the identity to both parties about the seriousness of knowing who we are communicating with was very pleasing to me. I am sure that my unemployment funds are safe and only I am accountable of the funds. Thank you all for your time I highly appreciate it!
Hello Dominique! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
I was very pleased that they helped me solve the small problem I had to be able to verify my identity. And I am satisfied and satisfied
Hello Jose Antonio! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
My experience was great simply put. First I was not aware what this was because I was thinking, why do have to verify myself on an account obtained over 15 years ago. Once the process began, it was simple, safe, and completed in a short time period.
Hello Denise! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
I'm not sure how secure but it worked the first time
Hello Neal! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
This time the waiting period was short and didn't have to wait for an hour. Friendly Staff and helpful.
Hello Thompson! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
ID.me was easy to use, the website was quick and accurate. I like the ability to easily prove veteran status and it allows for me to obtain discounts and access to veteran only site.
Hello Shannon! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
I was please to get the help I need to to set up an account with the social security office I had try so many times I was almost giving up on it
Hello Nancy! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The platform is user friendly and extremely efficient to provide a secure verification of my identification. Thank you~
Hello Brian! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team