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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This gives you the security of knowing all of your information is safe.
Excellence in professionalism and my experience was a delight.
Hello Paul! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
It works like clockwork if you No your own information it's worth going through the Process…..
Hello Jefferey! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Hello Odilia! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Very pleased. Left with two new phones and totally satisfied.
Hello Rebecca! We appreciate your feedback. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
A confusing at first and hard to find some documents but it's overall manageable
Hello Nicholas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to use, fast. However the system needs to use your personal social security number, which could be easily stolen by whoever is on the other end of the system. You do not know how confidential your information is with this system.
Hello Evelyn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy fácil de verificar tu identidad muy atento con la atención te explican q aser
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
The most reliable app that you can feel safe while you using it.
Hello Marvin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My verification was quick and easy. The agent was polite and concise at her job.
Hello Guinevere! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm not very good with computers so it took me a minute to fill out all the information and do the uploads but once that was done quick and easy it was great
Hello Clifford! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Well organized, clear in concept and implementation, no glitches whatsoever. Thank you so much
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Kevin! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
So the people were very helpful and patience with me. They were very professional and polite.they walked me through step by step to make sure i had all the information Right. They spoke in a nice tone and was very comfortable to speak with.
Hello Leanne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good vibes with video agent, cool people... everything was fine
Hello Mark! Thank you for your feedback regarding our member support team. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
We were able to save a few hundred dollars on our new truck we have been waiting for for nine months.
Hello Elton! We are glad that you were able to obtain a discount using ID.me. Thank you for your feedback. -ID.me Social Response Team
Trouble free experience. Easy to follow instructions and the system reacts very quickly.
Hello Joseph! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
I was able to verify my veteran status quickly and receive my discount instantly
Hello Shanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process is a bit long, but I understand that it is to verify our identity. I like that there is a lot of security and it should be like that all the time. I congratulate you.
Hello Illeannexis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Quick and straightforward the referee was able to identify and confirm it's me without issue and felt very secured giving information as she was in an office setting and professional
Hello Anthony! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gail! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team