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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Was verified in about 7 minutes. Fastest ever. Wish others was this easy.
La persona que me atendió fue muy amable y servicial
¡Hola Vanesa! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Hello Dong! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me is very easy to use and navigate. I feel somewhat more secure being so many places use it including some government agencies.
Hello Andre! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Was very quick at responding to my questions and helped me get my login information
Hello Wendy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This was a different experience. It was quick and easy.
Hello Belinda! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
It was okay
A lot to go through but I appreciate the security because it was secure.
Hello Christina! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
If you have your own personal information, this web site is a great way to get going on your way.
Hello Greg! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
My experience was kinda funny but perfectly secure and professional he mad fast and easy, all I had to do is get my papers and documents ready and he mad it go by fast thanks
Hello Cesar! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
When I started it, I thought it might take a day or two for them to verify who I am. However, I was wrong! It probably took 15 minutes!
Hello Carol! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Thomas the rep who help me was great had no problems getting back into my account. Companies need more people like Thomas. Great Job.
Hello Tom! Thank you for your feedback regarding our member support agent! We are always happy to help. We appreciate your 5-star review of our service. -ID.me Social Response Team
Secure and confident. This put at piece none can access my IRS transcript even my accountant who prepares my taxes. I tried to get it thru him; he replied it is personal no one can do it but you. I found this very true.
Hello Hussain! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Muy buen servicio,profesional y agente de chat muy amable y paciente
¡Hola Ivogelys! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Hello Kam! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
I purchased tires from Discount Tire. Although the purchase had to be online I was able to save over $30 (5%) on my four tires (this is not given in the store). Since I also had to pay state tax on the purchase the savings really lessens the blow and can add up with other vet discounts/savings over the year. Thanks for having ID.me for non-gov't useage too!
Hello Roger! We are glad you were able to verify your military status and access your discounts! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Easy to use and get verified and use. Nice to have up to date information
Hello Tabatha! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was simple and easy it didn't take long at all. The representative made the process as quick as possible with no complications.
Hello Alon! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Calvin! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Muy satisfecho porque entre mas estrictos se siente mas seguridad, gracias.
¡Hola Roberto! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LaSandra! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team