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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The best and fast service, super professional... im very happy and i recommend the experience to all
Great. She took care of all my Needs.
I Appreciate the Fact my Issue was resolved Quick.
Hello Ronald! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My experience was challenging in drawing me closer to getting through with my task.
Hello Rose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Eddie! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Easy safe way to get verified. And very short wait time to speak to the person who verifies you.
Hello Mirna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Great experience with professional people, I am very happy that I joined this family and thank you for helping me to become one of you.
Hello Lamek! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Simple to create account. More difficult to connect with VA.gov.
Hello E! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me to connect with our team for assistance. We look forward to hearing from you! -ID.me Social Response Team
I had tried several times to get my veterans discount at Lowes through their site, always wothout success. I saw the ID
Me site, went in while at the store shopping, completed my info, connected it to Lowes, and had my discount by the time I checked out. Loved it!
Hello Barbara! We are glad you were able to verify your military status with ease! Thank you for your 5-star review of ID.me and for your service. -ID.me Social Response Team
Was fast and simple take little a be to get the hand how that works
Hello Ricardo! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
The process is designed to make it that anymore can easily go through the process. Very convenient and easy.
Hello Nora! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 4-star review of ID.me. -ID.me Social Response Team
I have had several opportunities to use ID.me and have been very pleased with their service to the third party vendors I was using.
Hello Alex! Thank you for sharing your experiences with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
The service representative assisting me was very approachable, knowledgeable and super friendly, the whole process was systematic, I am very please with ID.me. Highly recommended.
Hello Bems! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
They help me get ID and get all my troubles taken care of it was a good experience and done a good job
Hello Lawrence! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Very easy to understand and use. Security is great. One of the easiest websites I've used.
Hello Sherrie! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
Host was assuring, kept everything in check by double+ checking if he had to. Fastest meeting I ever had fr fr.
Hello David G! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
My experience was very helpful. It was a easy process. Not what i thought it would've been.
Hello Ana! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star review of ID.me. -ID.me Social Response Team
Pleasently Exciting and professional. Extremely thankful for the opportunity to get my concerns address.
Hello Anthony! We sincerely appreciate your feedback regarding the identity verification process. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
Still trying to get to know what I am doing...I hope I can learn to use it
Hello Randy! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
Navigating the site was simple and easy. Putting my documents in order was very simple because it provided readable information on what documents it needed.
Hello Jose! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was trying to verify myself with the cell phone option and the laptop browser kept in track with what my cell phone activity which tripped me out. Its a little hard to submit documents with the cell phone camera yet it worked out with the laptop browser as well. Totally secure especially since i waited for the online video call to verify what i submitted.
Hello Vernon! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Osvaldo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team