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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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There were Issues with my uploading documents that caused the system to be Unable to verify me... had to keep uploading the Same documents and it was Highly frustating.
It just took me a little bit of time. I am definitely a technically challenged person.
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Estaba bien es una experiencia que hay que dar muchos paso pero esta bien
¡Hola Omar! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Downloading info identification is a bit slow other than that everything is is good
Hello Theodore! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 4-star review of ID.me. -ID.me Social Response Team
The worker was pleasant and helpful. The worker was fast and made the task simple.
Hello Craig! We are glad you were able to complete this process quickly! Thank you for your 5-star review of our service. -ID.me Social Response Team
I was in pain most of the time, but it was good you know I'm gonna be well taken care of
Hello Isaak! We are glad that you were able to access the IRS successfully using ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
He was amazing joyful and helpful.
I would recommend them to anyone
Hello Jasson! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Long but ok it took super long to do nothing still can't understand it
Hello Amber! Thank you for your review of our service! If you have any questions or require any further assistance, please send us an email at sj.support@id.me. -ID.me Social Response Team
I was purchasing name brand apparel online, at checkout I was asked to go through ID.me. I signed on to ID.me and was able to get a 25% discount. The process was simple and easy!
Hello Don! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
Hello Shani! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
Took at least 22 min to upload the images and then I had to do it again with the live person who was very helpful to get it done...
Hello David! We are glad that you were able to complete the identity verification process successfully. Thank you for your review of our service. -ID.me Social Response Team
It was great had some trouble but ended completing it. Thank you
Hello Susana! We appreciate your feedback. Thank you for your review of ID.me. -ID.me Social Response Team
Fast and easy to use, and the reply back to confirm was really fast.
Hello Melanie! We are glad this process was quick and easy! Thank you for your 5-star review of our service. -ID.me Social Response Team
This was easy and secure. I want this type of protection.
Hello Margarita! We are glad that you felt secure using our service. Thank you for your 5-star review of ID.me. -ID.me Social Response Team
The customer service was not only amazing but outstanding. They worked with me over a couple of days to ensure all of my needs were met and they were very professional. Thank you all and happy holidays.
Hello Toney! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
I was sure it would be difficult to get this done. I had tried several times from my phone and it wouldn't work. I finally sat down at my computer and started the process and it was a smooth process even when I had to use my cell phone to take my picture and scan my face. It was all done in 10 minutes. Now I can access my information without any hassles.
Hello Tasha! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
It was very satisfying the people are nice an polite an the site is very secure I would recommend using id.me to anyone
Hello Robert! Thank you for your feedback regarding the identity verification process and our member support agent. We appreciate your 5-star review of ID.me. -ID.me Social Response Team
It was good for y'all to assist me I'm counting on changing my number soon as possible so we could continue this unemployment thank you so much.
Hello Jessica! Our team is happy to help. Please send us an email at sj.support@id.me for prompt assistance. -ID.me Social Response Team
Hello Tony! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team
Good very very good un servicio muy buen y los empleados muy amables y con buena pasiencia
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tih! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team