On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just wanted to say I just used this service and found it very easy and simple to verified through ID.me it was a pleasure to go through this site unlike others.
Thanks for the easy and great service...
Access page did not recognize my entries, and could not verify my identity; the support staff guided me through the process and did resolve issues.
Thank you!
Hello Gil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good, me explico bien fue rápido. Me sentí cómoda. Me pudo ayudar.
¡Hola Maritza! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great experience fast and very effective agent was very. Professional we need more people only one complaint I tried calling Appointment line they pick up and hang I was trying to verify my identity
Hello Lila! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a great experience the man was nice so professional.
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me has now allowed me to gain access to my social security data which has been a challenge since I live overseas. Until now I was not able to gain access since the SSA website only allowed me to enter a US address and 10 digit phone number which I do not have overseas. The service was easy and self-explanatory and the agent was very patient and helpful which was great since this was my first time using any sort of video identity. I am so pleased that I now have access to social security online and my personal data.
Hello Glenn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had the best experience while dealing with a corporate employee (Daniel) over the telephone, ID.me should be happy to have such a person.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I wish this would have been faster and not needing my smart phone to access. It felt invasive.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was very positive. It is good to know that this service can protect our identity and so easy to use.
Hello Francis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The video call went well and I felt very comfortable with this experience.
Hello Ken! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thank you ID.me for making the process quick and easy.
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me made getting my military retired status verified easy. It had been almost impossible for me to do online because of file formats and copying requirements.
Hello Kimberly! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was fast and easy the gentleman was every courtesy
Hello Deborah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Do not delay registering process due to the necessity of information required so the process can begin without delay, as the information needed is readily available.
Hello Marian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fue una dama Muy amable y profesional me explicó bien como hacer las cosas en cuanto al proceso y poque lo hacia y que para que se requería de esa manera.
¡Hola Betsaida! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
This was way quicker than I imagined it would be. It left me feeling like it was secure and a very legitimate way for someone to have their I.D. verified.
Hello Francois! We are glad that you were able to verify your identity with ease! Thank you for your feedback. -ID.me Social Response Team
Great and easy access also good communication also kinda hard but have a lot of options to choose from when choosing your documents
Hello Avery! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Experiencia rápida y segura con un personal con amplio conocimiento
¡Hola Leslie! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
There were Issues with my uploading documents that caused the system to be Unable to verify me... had to keep uploading the Same documents and it was Highly frustating.
Hello Tih! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
It just took me a little bit of time. I am definitely a technically challenged person.
Hello Sharon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team