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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very good and fast. Was nice to me and helps me understand how it works so that in the future it will go even better.
My experience has been frustrating thus far. After going through the video verification process and still cannot log in to my account.
Hello Jamaal! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A year ago my Id was used trying to scam unemployment- Had a good experience verifying my identity. It's a little time consuming but worth every minute!
Hello Angela! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
¡Hola Jorge! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Very thorough and well thought out. It would be very difficult for someone to impersonate me.
Hello Alan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Site was easy to navigate
And verification was quick and simple
Hello Jennifer! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Regina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
All steps that where need to be verified where very simple
Hello Keaton! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Video call and agent was great. Completion of application on-line was complex
Hello Odis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The woman who helped me was amazing she helped me out with how to complete my verification
Hello Jonna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good experience with my call. Such a good model for the company. Keep up the great work!
Hello Savannah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Nothing to submit! I'm satisfied with what answers I've already provided thank you!
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Just wanted to say I just used this service and found it very easy and simple to verified through ID.me it was a pleasure to go through this site unlike others.
Thanks for the easy and great service...
Hello Jon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Access page did not recognize my entries, and could not verify my identity; the support staff guided me through the process and did resolve issues.
Thank you!
Hello Gil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good, me explico bien fue rápido. Me sentí cómoda. Me pudo ayudar.
¡Hola Maritza! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great experience fast and very effective agent was very. Professional we need more people only one complaint I tried calling Appointment line they pick up and hang I was trying to verify my identity
Hello Lila! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a great experience the man was nice so professional.
Hello Anthony! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID.me has now allowed me to gain access to my social security data which has been a challenge since I live overseas. Until now I was not able to gain access since the SSA website only allowed me to enter a US address and 10 digit phone number which I do not have overseas. The service was easy and self-explanatory and the agent was very patient and helpful which was great since this was my first time using any sort of video identity. I am so pleased that I now have access to social security online and my personal data.
Hello Glenn! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amani! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team