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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It's been a long time since i have felt heard since dealing with the aftermath of Covid-19. Job well done all around.
Hello Raymond! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I used ID.me for services I needed to do for the IRS online and I think everyone knows doing $#*! with the government the IRS is annoying and hard and very $#*!ed up. ID.me made it very easy for the IRS to believe I was exactly who I was and made it so I could get the things I needed done done
Hello Domenic! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
First time doing this. The man I talked to was straight forward very professional and nice. At the end he asked if I had any questions which I didn't then wished me a good evening
Hello Brenda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good with the app didn't have any problem it was so easy to use
Hello Nathaniel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything was easy & the agent she was very nice & professional
Hello Ibrahim! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The representative was really amazing to work with. Patient and respectful.
Hello Jesus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a long process but happy with the outcome. Im looking forward to getting approved I am pregnant right now and I can't work physically
Hello Jyada! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
ID me was used to provide proof of my husband's military duty/veteran for obtaining discounts at various retail stores. It was easy to use and extremely quick. Plus I discovered other retail businesses that offer military discounts.
Hello Julia! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Es una de las mejores aplicaciones que e usado rápida inconveniente para hacer pagos y estar al día con todo se las recomiendo mucho
Hello Michell! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Professional friendly agents and fast service. Safe and secure site.
Hello Roseanne! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and simple to use. The representative was very nice and understanding. Would definitely recommend 5 out of 5 stars.
Hello Dyllan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excellent experience, helpful and satisfying. The time in the call and the process for verification was easy and fast.
Hello Luz! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good very good I had a good time here I just hope it works because it's telling me I need to verify myself
Hello Emerica! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I recently purchased a new vehicle that was eligible for a discount through IDme. I had an issue with receiving a verification PIN number and customer support helped me with the problem. The issue was corrected very easily with the help of customer support. Thank you
Hello Ken! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Chad! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The directions were clear and it was easy to use. I was able to upload the images that were required and follow along.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The video call after entering the previously requested information was a quick and efficient as well as professional.
Hello Sarah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy and fast tried.with other companies extremely slow and confusing
Hello Jose! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very good and fast. Was nice to me and helps me understand how it works so that in the future it will go even better.
Hello Amani! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jzyree! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team