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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Fast, simple, secure and reliable. The representative was very polite and patient.
Very helpful and a good amount of stress is off my back to move forward to receive my benefits to provide for my family
Hello Samuel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Clear instructions, easy and fast. No problems at all. Feels very secure.
Hello Nancy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I'm up early long before most people so to be able to complete the process without waiting for general business hours was nice.
Thank you
Hello Royce! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They ld me was awesome video chat was the best if I was to need some things to is this is the way to go
Hello Robert! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
A very good service they take the time to explain everything I congratulate them
Hello Harry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
They have the best verification system and the acknowledge our hard work as front-line workers which is much appreciated
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Accessing my IRS records was a.very important task for me, especially being a stroke survivor. It was easier to understand than some online processes that have been a challenge for me since my injury. I had the confidence that I was doing the right steps and that my information was protected.
Hello Sonya! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It on took a couple of minutes and it was completely done. Very easy and simple.
Hello Thomas! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome! Great Experience. My first time to encounter this kind of service and It is amazing. Accesible and reliable. I joined the video call late at night but they still accomodate me. Keep it up.
Hello Hazel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a great experience but I did have to try multiple times to get into the meetings
Hello Salvador! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I didn't know a thing about video meetings or calls and Grace made the experience completely smooth and easy and had me were I needed to be within minutes. Great costumer service.
Hello Leighton! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast and also very efficient I like the way the system worked not to many questions it was great and I had no problems at all.
Hello Marcus! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to communicate any problems I was having and received immediate feedback. It was great knowing that I could get immediate help if I was having difficulty
Hello Juliet! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process went smooth because I have a wife who is smart phone knowledgeable as I do not have a smart phone. It would be a better plan if it was usable for those of us that are not computer savvy as we just have a flip phone.
Hello Walter! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Dale! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Registrarme fue un poco complicado por la identidad, Espero que esta herramienta me sea de utilidad sobre todo por que tengo pagos que hice que no se aplicaron al Seguro social
¡Hola Jorge! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was very simple and pretty much smooth and much easier than having to go thru the hassle of staying on hold just to get an appointment scheduled to go to a tax center for something that takes five mins. I highly recommend ID ME
Hello Eric! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Went very well. Not quite sure why it needed updated.
Hello Karen! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Francisco! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team