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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Good very very good un servicio muy buen y los empleados muy amables y con buena pasiencia
¡Hola Jose! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustarÃa ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
Great customer service the told me what I need to know
Hello Zipporah! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Overall great experience and cool people with diligent responding answers that I understand quiet well will always remember that experience thanks.
Hello Casey! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Today I was asked to verify my personal and demographic information for the Social Security Administration using ID.me. Although the process was tedious and lengthy, I did feel a high level of security which is paramount in these days and times.
Hello Kechia! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Fast and easygoing. Agent was very friendly and straight forward. I recommend this to anyone
Hello Justin! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The associate was professional and genuine and was willing to stop, so i could verify the service was legitimate
Hello Anthony! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
To be honest, I found myself getting impatient and aggravated with the identity verification process. I first picked option 1 (verify with my documents, biometrics, etc.) However, it could not verify me because of my phone number. It's already a process, signing in and out, having to authenticate each time (although I do understand the importance of security), having to use different logins between the 2 sites (ID ME and DEO), I mean I literally had to debrief for an hour before actually completing the dreadful process. So I tried the 2nd option (to do a video identification verification) to get pass the issue of me not being able to verify because of a phone number discrepancy. Most importantly, the wait wasn't long to connect to a live representative and when I did, she was very professional, patient and her voice alone was very very polite. She made me feel comfortable as soon as our video connected and I knew that she would be providing me with stellar customer service. I was completely satisfied with the level of service received.
Hello Shakira! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It is extremely secure way of getting access to one's private, personal government accounts.
Hello Valdimir! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Hello Vince! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a great experience for me to foul for my tax return in the year of 2021
Hello Jamar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
When attempting to verify with unemployment has been a long, stressful process. I have received 3 confirmations that my identity was confirmed and still waiting to finalize the process. This is unacceptable.
Hello Ronalda! We sincerely apologize for this frustrating experience. If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Fast and easy to do and download is a excellent tool to use. Great website to add in for easy to deal with the irs
Hello Gilbert! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It takes a bit of time but the process is very convenient and secure. I liked the multiple options the system gave me to start the recorded video chat, I started with my laptop, and all of sudden my mic was not configured, so I switched to my phone in a matter of a few seconds. Well designed!
Hello Khisraw! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
It was lovely the guy was great and professional and nice
Hello Dominic! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
Very professional and polite and clear tone. Was very helpful and very appreciated
Hello Tyron! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very professional and respectful and acknowledging and quick to the point
Hello Alanah! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
I love how I was able to understand the instructions of the id.me. Easy to use and they help you easily. But what I don't like is the video agent. She rolls her eyes when I couldn't understand her at first. Just because I was confused what would be the best answer to her question. Unprofessional and she looks like she doesn't like what she's doing.
Hello Keith! We sincerely apologize for this frustrating experience. Please send an email to sj.support@id.me so that our team may explore this issue with you. -ID.me Social Response Team
I couldn't have been happier verifying my identity for the IRS with a referee call on id.me
The agent was friendly and helpful and it was so easy to get it done. I would recommend Id.me to anyone that needs it.
Hello Holli! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tony! Thank you for sharing your experience with ID.me. Thank you for your 5-star review of our service. -ID.me Social Response Team