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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Hello Marie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a very simple and easy process.I loved my agent and she was beautiful and very helpful.
Hello Kent! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It took a bit of time to understand what I was doing, but once the information was reviewed and I got through to the person who confirms everything live it was great.
Hello Heather! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I really did not like that you are requesting a SS #.
Hello Elisabeth! Please see the following link for information regarding why ID.me requests your SSN: https://help.id.me/hc/en-us/articles/202211610-Why-does-ID-me-ask-for-my-Social-Security-number-. -ID.me Social Response Team
It took awhile to get a representative but when I did it went fast.
Hello Meshon! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I found the agent at the UPS store to be courteous. The agent asked me for all the information. Efficient, letting me know exactly what he needed. The process was performed swiftly, saving time.
Hello Cheryl! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Who make a sir I'm a very happy person that unemployment compensation went That Way by using IDMe. So no one can steal your identity
Hello Emory! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Larry! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I have all my answers and i am very happy using this website
Hello Armine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wonderful and easy and awesome walk in the park eady representative was very nice helpful knowledgeable about the subject that I was trying to get done
Hello Clarence! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was very easy I submitted all my information and did my video call and I was done. I thought it would be a little harder but it wasmt
Hello Rebecca! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was made simple. Everything you need to provide is laid out for you in simple terms.
Hello Marie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My wireless phone company uses ID.me for my Military discount. I'm highly highly apprehensive to join anything online. Not a fan of giving out my personal info. However, after reading up on the background of this company and its owner/creators I saw(read) what I liked and followed their easy instructions and signed up. Their was a hiccup with that part of the process and I got an email saying to use their support. Long and short of it is after emailing my signup problem to support I got an instant email saying what they will do on their part. And they delivered. Less than 24 hours later another email with results they promised and I'm a member of ID.me now. My wife and I see there is a lot more places and companies we can use our ID.me included with this. Thank you for delivering results as promised. Where stars and strips matter to me this company gets 5 stars from me.
Hello Eddie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to follow got through the process quickly and would recommend to everyone.
Hello Jesse! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It's the first time but I like the way how they work and feel safe given my personal information
Hello Gilberto! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Steve was very on time, polite and he helps me for everything, I need it for this matter
Hello Klotin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am really satisfied at your service and I appreciate the way you use to verify my identity. That shows me you want to secure my infos.
Hello Erlande! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Used this service product to verify myself on a VA site, easy process to assure I was who I said I was.
Hello Rocky! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was simple and quick. First I ever was on this website and had to do the face scan part.
Hello D'Andre! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ronald! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team