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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very easy to verify my identity! Quick and simple to verify!
My interaction with the ID.me Agent was pleasant and straight forward. The requirement of the relevant ID documents was straight forward, and the verification process was done promptly and quickly. I am satisfied with the ID verification process.
Hello Kanchi! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was fast. Super helpful. Want well. Happy it want good.
Hello Rashan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The ID.me agent was extremely knowledgeable, helpful, patient, and kind. He seemed to really care about helping the ID.me clients.
Hello Kathleen! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
¡Hola Jesus! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I came upon this requirement to establish identity verification through ID.me, in order to transact business with the IRS.
Considering how vulnerable identity security can be in today's environment, I reluctantly proceeded with the process, which turned out to be seamless, expedient and most importantly secure.
Hello Luis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
East fast and convince. I was under the impression it was going to be a long arduous type of process. I was happily surprised to see it took me 2 minutes to complete
Hello James! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was quick fast and very perfect the gentleman was very professional and quick I really had no idea it was going to go this fast thank you
Hello Terrance! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The process was quick and easy to do.
Make sure you have clear photos (front and back) of your DL & SS card and another secondary item like phone bill.
That's all.
Hello Marjorie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I thought ID.me was a easy smooth experience on any site I every used!
Hello Ernie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything was on point! This is a great website once signed in. The initial email portion of verify was not that hard but, some points were confusing. Other than that, no crazy issues.
Hello Kenneth! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The new improved website is extremely user-friendly. Very secure with the face recognition to match your face with your ID so it won't be easy for petitor steal identity.
Hello Tom! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hectic made Enjoyable. Great Customer service. Never have I experienced a video chat so I was a little reluctant to do it. Agent made me feel comfortable.
Hello Linda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was really easy and quick to do I was not expecting it to be like this
Hello Christopher! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The. Representative was so informing and inviting with directions..
Hello Clara! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was easy to navigate. The process only took a few minutes and it was worth it for the appreciation discount.
Hello Adriana! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thorough and secure! Very happy with the security steps and procedures in place. Nice knowing my info and account are correctly secured.
Hello Paul! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Shelby was great and spoke calmly it was a amazing experience.<3
Hello Naishlyan! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
You made my day on how easy it was for me to get logged in.
Hello Craig! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello Ale! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christine! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team