From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Very user friendly services without help. I had given up on trying to access my information online until I came across this platform.
How do I know that my verification is done? Nothing to add. I didn't get any response about my refund status.
Pretty good! Very easy and effective process. The call was clear. The instructions were easy to understand and the customer service was very professional and helpful.
Me sentí muy bien al hacerlo pues estoy segura de que por nuestra seguridad y yo es de las que creo que es necesario
After two tries of submitting documents, I had to call in to know what to do. Courteous help was available.
I needed urgent help with logging in for tax documents. The process was quick and easy, and the instructions were clear and straightforward. An excellent experience even despite the late hour.
One of the best decisions I've ever made was to set up my IDme account. Noe I can access government site without being concerned about someone stealing my information.
I uploaded a phone-taken photo of my license. While my date of birth could be read on the photo, this upload was not accepted. As a secondary document that was requested, I uploaded a PDF file of my passport. This was also not accepted and ID. Me set up a video call. The wait time for the call was very short and the call went smoothly. So, expect a video call unless you are able to submit ideal photos (or PDF scans) of your documents.
I had spent weeks waiting my precious life attempting to verify my identity using another verification company to try to open a " mySocialSecurity" account and kept getting the message " RESTRICTED!" and was finally told I had to come into an SSA office in person to verify my identity. I am disabled and can't drive, and I live in a very rural area in the remote mountains and had no way to get to an office very far from where I live. After having to cancel two appointments, I reached an agent who was an angel to me. Not only was he extremely courteous and kind, he was patient as well and very knowledgeable. He showed me how to try a different way to verify myself using ID. Me and he assured me that I would be able to create a mySocialSecurity account using this method. And he was correct! I was worrying myself sick in fear for weeks that my SSDI was going to be cut off if I didn't find some way to identify myself soon, and this wonderful agent solved my problem in no time. No others at the other verification site I had tried or Social Security had told me about this ID. Me route to getting verified, but I'm sure glad that this agent last night knew his stuff! I think I fell a bit in love with him 🤪 Sincerely, Lisa Rigg
Good but not complete yet. I will explain later. I have not set payment arrangements yet. I think my current tax people made errors so i am getting a second opinion
It was very easy to get verified on I'd me, and would recommend to anyone to use them. Very easy to upload credentials, and the video verification was smooth and easy
Great no more problems all went so good I'm happy to see that you guys really work well now so easy to understand how things go with I'd me
Made me feel safe and secure, I highly recommend using this feature. Very easy to use and no wait time.
Instructions were not complicated and easy to follow. I was able to complete filling my tax form in a timely manner.
ID. Me it's fairly simple to get verified, and after it's extremely easy at each check-in, you have there options, phone, passkey(fingerprint) or generated code. I always use fingerprint since there no worry's to forgetting how to get the passcode or not having the phone number registered.
It was kinda easy to sign in. But once your in it got easier. I would recommend ID. Me to anyone. They also fixed my problem with my account.
Challenging due to third party camera challenges in photo verification process - had to figure out first why I was having the problem and then look up in google how to rectify the issue all very time consuming and frustrating.
I was very impressed with the ease and timely manner in which it took me to get verified. I highly recommend it.
I don't have enough experience yet, I just used ID. Me for some information that I need about my taxes from 2024
Awesome, wait time want very long the woman done an awesome job and she was very patient as I was and bless me for the rest of my day and I did the same for her
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members