From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Exelente, muy ganable con la entrevista, me sentí muy cómodo y soluciones todos mis problemas muchas gracias por todo
Had already been confirmed as a valid public safety worker a couple of years ago but hadn't used the service in a while. Clicked on a offer and was prompted to validate my status. The form was simple and easy to fill out with very specific groups to choose from. I located my particular field, uploaded a current certificate from a nationally recognized association that our agency uses for annual and bi-annual training and received approval from ID. Me within minutes.
They won't let you change your email, and when you go to support they give you the runaround. So now I'm forced to use their service with a defunct email address. Not good and not friendly.
It was challenging to verify my identity, but it was for the greater good. I believe that anyone with malicious intent could breach this Gold standard service.
We did it thanks again for helping me with everything thanks again! If I need anything else I will let yall know keep up the good work
The total experience was great, sufficient and quick. They provided a quick and easy explanation to confirm my identity.
ID. Me has clear instructions, super easy and fast to use. Making it stress-free to use on any device.
Was ok except for the additional face video scan... after giving the prior full information, I thought that would be enough.
Happy to face no glitches! I find it absolutely comforting to have such sensitive information protected.
Over all the experience was successful but there were a few issues causing a resubmit regarding identification clarification ie. Lighting etc. The process allowed me to register without a visit to the local Social Security office, which was both a time saver and less hassle.
Easy and quick safe experience, i like it, and this is added value for the services system Quick and clear too
Awful...(But that is the norm.)
This whole organization from top to bottom is filled with incompetent, lazy, lying bums.
And the people In charge of the website are the worst of all.
Dealing with the endless DEI drs is one thing, but dealing with the utter failure of the website makes EVERY interaction with the VA like a root canal with no gas.
I am very pleased all went well everyone was helpful, polite and patient I will recommend the services to my family and freinds
AI is developing faster than it's creators can comprehend. Having all you medical, financial, banking and social services under one sign in group is a threat to your identify, lively hood, and security.
Great experience it allows you to have access to your benefit information right at home. Even if you forget your password just click on the button forgot password very easy to use.
Es una aplicacion muy practica y facil de manejar pude solucionar todas mis inquietudes en un tiempo recor
The messages from the VA encouraged me to make the change to ID. Me. It was painless. The instructions were easy to understand and provided me with all the VA info. I need to go to VA. Gov.
Upon signing into the IRS it was only a minor detour to ID me. I enjoy the fact that there are no other follow-ups needed
I love id. Me customer service rocks and confirming my idenity and irs customer service rocks as well
Fast and easy to use Very polite and professional Definitely would do it again if I had to I have I highly recommend. Using ID me. To anyone
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members