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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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No I don't want to NO I DON'T WANT TO NO I DON'T WANT TO NO I DON'T WANT TO NO I DON'T WANT TO
Thomas has went Above and Beyond in meeting my ID ME needs. Keep up your EXCEPTIONAL Customer Service Skills!
Hello Natalie! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome quick and easy, as long as you have what you need it's a breeze! Very clear and passionate about me parking my car as j was driving thru McDonald's all in all it's great
Hello Britney! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I needed to use this process to get access to obtain my information for another secure site. This process and the steps were easy to follow and not complicated at all. Especially since I was doing this through my phone. Thank you again!
Hello Michele! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am very satisfied with the speed and professionalism that agent attended me very pleased, thank you.
Hello Oscar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Clear. Concise. Repeat. What else is there to say?
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fue muy agradable ya que me pudieron resolver muchas gracias por su apoyo
¡Hola Kiomara! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
My experience was great I liked how the people treated me even tho I had the wrong paper work the first time they showed me step by step how to correct my issue to progress to the next step and I'm great full for that
Thank you
Hello Luis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The initial process seemed a challenge at first for someone not tech savvy but the prompts and questions for clarification were crystalline. The second step, video chat, went smoothly and the representative was stellar in the processing of my account. What an efficacious way of verification as opposed to the phone *******084. I am so glad ID.me is available. I would highly recommend this service.
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
La experiencia fue rápida y fácil de hacer, no tuve ningún problema para crear y acceder a mi cuenta.
¡Hola Johanna! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
I very impressed with agent and with app.
Agent is very good person and good at his job.
Hello Nemanja! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
This service was a very positive experience were most of my dealings with this type of tech usually leaves me stressed and dissatisfied
Hello Paula! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
No se usar la computadora y es muy difícil para mi llenar cualesquier formulario, y veo que muchos batallamos con lo mismo
¡Hola Denis! Gracias por el tiempo que se ha tomado para dejar una reseña. ¡Lo apreciamos mucho! Si usted le gustaría ofrecer un comentario adicional, por favor mandanos un correo electrónico a sj.support@id.me. -ID.me Social Response Team
It was fast and easily acquired and the video call made everything go as smooth as possible. Than
Hello Justin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Was great and very easy to complete the people very nice and respectful
Hello Paulette! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Everything was self explanatory and was able to connect with an agent within a few minutes. The IRS employee explained the next steps in a quick and efficient manner.
Hello Sena! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to use very helpful and useful tips on how to get through the questions and the online interview super great very friendly
Hello Tara! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Thanks for helping me with verifying my identity. Thank you
Hello Elizabeth! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wonderful job bye ID.me and the irs on how to secure my i information and protect me from hackers and scammers and
Identity thieves, over the Internet hacking and trying to steal my information. I didn't me done a wonderful job with securing it and making me feel very secured and safe.
Hello DeAgio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Easy to use, enroll and navigate. Just an overall great experience!
Hello Jason! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lillian! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team