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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The agent I spoke with was very professional and right to the point in helping me the best way possible.
Good service from daya a good talking to me nice respectful
Hello Nayeli! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Verification of my ID using an online form, my cell phone camera and a video chat. Couldn't have gone any more smoothly than it did. Outstanding!
Hello Darin! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good experience easy and fast she was nice and very understanding
Hello Allantae! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Excelente everything was extremely good I don't have any bad news everything was amazing and did a good job
Hello Ricardo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Can't do my weeks I got to do so how I claim my weeks
Hello Tenesha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a lot faster and easier than I expected! The referee I spoke with was very sweet and professional!
Hello Tina! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Have you phone and be on the computer. Follow the prompts and it seems to work well. Not sure how it knew I had a webcam but it did.
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was new and helpful and kinda scary. But it help alot instead of being on phone for hours and hours, to wait to speak with someone.
Hello Todd! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Given the need to take the time for security purposes, the process was quick, professional, and friendly.
Hello Mike! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very professionally, and customer service on point. They helped me with my issues.
Hello Yolanda! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Gentleman I spoke with was very well spoken and very understandable and polite
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Pretty much self explanatory how to apply for ID.ME following instructions you provided and moving forward with the process.
Hello Hugo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very easy to use. Works well for signing on to Social Security website. Works well for verifying military veteran status to obtain discount with commercial companies such as Verizon Wireless.
Hello Roland! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I was able to enter my sensitive PII data with confidence of the security and accuracy of the process.
Hello Curtis! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I had a great experience it was fast and easy. ID.me make it easy for you to verify your identity with step by step and instructions on how to get verified.
Hello Traniece! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
My experience was Extremely easy Also, they help me understand, and they were very friendly.
Hello Deanna! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Fast and easy experience would appreciate not to get any for feedback surveys on the future thank you.
Hello Ruben! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a good experience and pretty easy to sign up
Hello Kempton! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Got an email to verify myself for benefits. Read through email until I found link needed to get to website. Opened website and followed simple instructions to upload ID and scan my face. Had a password sent to email and verified my contact info and it was completed in under 10 minutes.
Hello Michelle! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roy! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team