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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Downloading my identity was a process but it worked out
The software recognised my pictures and was able to process the pictures, without needing to reload a few times, as is the case with some other ID software.
Hello Sally! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Good
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Hello Nabil! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Very fast and safe and everyone should use ID.me for all there important projects and contact's
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The young lady was so helpfull and patient...she was kind and sweet and helped me out step by step.i hope she gets recognized and a gift card she desrves it..
Hello Mario! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
My agent was very helpful the whole process was quick and simple. Plus I only had to wait 5 minutes instead of the original 29 like I was told it would be. I would definitely recommend verifying your identity with ID.ME
Hello Jacob! Thank you for your feedback regarding our member support agent. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
First they ask for two photo ids. But after providing two photo ids they want additional documents like your utility bill and insurance invoice. Even after a video interview, they still ask for documents that I never submitted or claimed to have in my possession, i.e., like my social security card. I think this is one big scam to collect my personal data.
Hello Lawrence! If you require any assistance with your ID.me account or verification, please send us an email at sj.support@id.me. We are here to help! -ID.me Social Response Team
Very easy to complete. Best thing is there is nothing to scan!
Hello Charles! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I am so glad ID.me exists, I was able to successfully utilize the program and obtain the records I was looking for. Each of the steps were simply to follow and relatively easy to use- and I didn't have to leave my office!
Hello Amber! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Wonderful, knowledgeable assistance and I appreciated the security
Hello! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Hello John! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was good she was very professional and helpful.I like the eY it went very easy and understanding
Hello Michael! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
For some reason my driver's license wasn't up to par because I had a change of address sticker on it that showed my current address. The website did not seem to like that. They don't accept change of address stickers for some reason.
Because of that they had to have a live verifier video chat with me to observe my documents first hand. The verifier was very cordial, was very helpful and informed, was very quick, was very pleasant, was very professional and got it done right off the bat!
So I appreciate her 100%!
And now that that's all accomplished I can log in and access my SSA account.
Hello Nicole! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
The customer service representative was very kind and helped me verify my documents. She was very professional.
Hello Gerardo! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
I took the test which was quick, simple and accurate. Thank you ID.me for saving my time and effort.
Hello David! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
It was a better experience the second time around. The agent was professional and friendly. She spoke clearly and confident
Hello LaTassha! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Friendly fun and professional is what I felt when the video chat was being done.
Hello Ignacio! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Muy excelente el trato fue muy agradable el operador fue muy atento
Hello Raquel! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Awesome i had a fast and easy experience. I was at first i was worried and intimidated but the agent made sure i was comftorable
Hello Cesar! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
Creating an account was secure, easy, fast and details were clearly instructed
Hello Vinod! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clarence! Thank you for sharing your experience with ID.me. We sincerely appreciate your feedback. -ID.me Social Response Team